HP Photosmart 1115 HP PhotoSmart 1215/1115 - (English) Basics Guide - Page 39

In Windows 98, 2000, Me, or XP, click - windows 8 1

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hp photosmart 1215/1115 color printer Problem Possible cause Solution When I connect a USB cable between the printer and my computer, the "New Hardware Wizard" message does not appear. (Windows PC only) (continued from previous page) Your USB cable may not 1 be working or may not be connected properly. 2 3 Disconnect and then reconnect the USB cable from your printer. Make sure the cable is securely attached both to the computer and to the printer. If you are still having problems, try using another USB cable. You may not have USB enabled. 1 In Windows 98, 2000, Me, or XP, click Start, Settings, Control Panel. 2 Double-click the System icon. 3 Click the Device Manager tab. 4 Click the (+) icon next to the Universal Serial Bus Controller option. If you see a USB host controller and a USB root hub listed, USB is probably enabled. If you do not see these devices listed, refer to your computer's documentation or contact the manufacturer for more information on enabling and setting up USB. If you cannot enable USB, you can use a parallel cable to connect your printer to your computer. Your printer may not be turned on. Make sure the USB cable is connected securely and the printer is connected to a working power source. Turn the printer on. 35

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hp photosmart 1215/1115 color printer
35
When I connect a
USB cable between
the printer and my
computer, the “New
Hardware Wizard”
message does not
appear.
(Windows PC only)
(continued from
previous page)
Your USB cable may not
be working or may not be
connected properly.
1
Disconnect and then reconnect the USB
cable from your printer.
2
Make sure the cable is securely
attached both to the computer and to
the printer.
3
If you are still having problems, try
using another USB cable.
You may not have USB
enabled.
1
In Windows 98, 2000, Me, or XP, click
Start
,
Settings
,
Control Panel
.
2
Double-click the
System
icon.
3
Click the
Device Manager
tab.
4
Click the (+) icon next to the Universal
Serial Bus Controller option. If you see a
USB host controller and a USB root hub
listed, USB is probably enabled. If you
do not see these devices listed, refer to
your computer’s documentation or
contact the manufacturer for more
information on enabling and setting up
USB.
If you cannot enable USB, you can use a
parallel cable to connect your printer to your
computer.
Your printer may not be
turned on.
Make sure the USB cable is connected
securely and the printer is connected to a
working power source.
Turn the printer on.
Problem
Possible cause
Solution