HP Photosmart 1115 HP PhotoSmart 1215/1115 - (English) Basics Guide - Page 42

Automatic Two-Sided Printing Module - printer ink

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hp photosmart 1215/1115 color printer Problem Possible cause Solution No page came out of There is a paper jam in the 1 the printer. (continued from back of the printer and the 2 Automatic Two-Sided previous page) Printing Module is attached. 3 4 5 Turn your printer off. Simultaneously press the release buttons, located on each side of the Automatic Two-Sided Printing Module, to remove the Module. Gently pull the jammed paper out of the printer, then replace the Module. Turn your printer back on. Print your document again. The rear access door or 1 Attach either the rear access door or the the Automatic Two-Sided Automatic Two-Sided Printing Module to Printing Module may be the back of the printer. missing. 2 Print your document again. A blank page came out of the printer. You may be out of ink. Replace the print cartridge. You may have forgotten to Make sure you have removed the protective remove the vinyl tape from piece of vinyl tape on each of the print the print cartridge. cartridges. You may be trying to print 1 a fax. 2 Save the fax in a graphic format, such as TIFF. Place it in a word processing document and print it from there. You may have previously If you cancel a print job before the file has begun a print job and then printed, the printer may have already loaded cancelled it. paper in preparation for printing. When you start the next print job, the printer ejects the blank page before continuing with the current job. 38 troubleshooting

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hp photosmart 1215/1115 color printer
troubleshooting
38
No page came out of
the printer.
(continued from
previous page)
There is a paper jam in the
back of the printer and the
Automatic Two-Sided
Printing Module is
attached.
1
Turn your printer off.
2
Simultaneously press the release
buttons, located on each side of the
Automatic Two-Sided Printing Module,
to remove the Module.
3
Gently pull the jammed paper out of the
printer, then replace the Module.
4
Turn your printer back on.
5
Print your document again.
The rear access door or
the Automatic Two-Sided
Printing Module may be
missing.
1
Attach either the rear access door or the
Automatic Two-Sided Printing Module to
the back of the printer.
2
Print your document again.
A blank page came
out of the printer.
You may be out of ink.
Replace the print cartridge.
You may have forgotten to
remove the vinyl tape from
the print cartridge.
Make sure you have removed the protective
piece of vinyl tape on each of the print
cartridges.
You may be trying to print
a fax.
1
Save the fax in a graphic format, such
as TIFF.
2
Place it in a word processing document
and print it from there.
You may have previously
begun a print job and then
cancelled it.
If you cancel a print job before the file has
printed, the printer may have already loaded
paper in preparation for printing. When you
start the next print job, the printer ejects the
blank page before continuing with the current
job.
Problem
Possible cause
Solution