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HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 User Guide - Page 132

Solution, Cause, Backup Fax Reception

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Chapter 13 If this did not solve the issue, try the next solution. Solution 3: If you have a computer dial-up modem on the same phone line as the product, make sure the modem software is not intercepting the fax Solution: If you have a computer dial-up modem on the same phone line as the product, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the product from receiving fax calls. Cause: You had a computer dial-up modem on the same phone line as the product. If this did not solve the issue, try the next solution. Solve a problem Solution 4: If you have an answering machine on the same phone line as the product, record a new outgoing message Solution: Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. Reconnect the answering machine and record your outgoing message again. • Record a message that is approximately 10 seconds in duration. • Speak slowly and at a low volume when recording your message. • Leave at least 5 seconds of silence at the end of the voice message. • There should be no background noise when recording this silent time. Cause: If you had an answering machine on the same phone line with the product, you might have had one of the following problems: • Your outgoing message might have been too long or too loud to allow the product to detect fax tones, and the sending fax machine might have disconnected. • Your answering machine might not have had enough quiet time after your outgoing message to allow the product to detect fax tones. This problem is most common with digital answering machines. If this did not solve the issue, try the next solution. Solution 5: Clear the memory of the product Solution: If Backup Fax Reception is enabled and there is an error condition on the product, the memory might become full of faxes that have not yet been printed and the product will stop answering calls. If an error condition exists that is preventing the product from printing faxes, review the display for information on the error condition. Make sure: • The product is on. Press the On button to turn on the product. • The product is set up correctly for faxing. For more information, see Set up the HP Photosmart for faxing. • There is paper loaded in the input tray. 130 Solve a problem

Section	Page
Contents	3
HP Photosmart Premium Web C309 series Help	5
Get to know the HP Photosmart	7
Printer parts	7
Control panel features	9
Status Dashboard icons	9
TouchSmart Web Manager	10
How do I?	13
Print	23
Print documents	23
Print photos	24
Print on specialty media	33
Print a Web page	34
Scan	41
Scan to a computer	41
Scan to a memory card or USB storage device	42
Copy	47
Copy text or mixed documents	47
Reprint photos	53
Fax	55
Set up the HP Photosmart for faxing	55
Send a fax	74
Receive a fax	76
Save photos	77
Save photos to your computer	77
Back up photos to a USB storage device	79
Save photos to Snapfish	80
Share photos using Snapfish	82
Network setup	85
Add the HP Photosmart to a network	85
Install the software for a network connection	92
Set up a Bluetooth connection	93
Maintain the HP Photosmart	97
Check the estimated ink levels	97
Order ink supplies	98
Replace the cartridges	99
Cartridge warranty information	101
Print and evaluate a print quality report	102
Solve a problem	107
HP support	107
HP support by phone	107
Phone support period	107
Placing a call	108
After the phone support period	108
Additional warranty options	108
Setup troubleshooting	109
The product will not turn on	109
After setting up the product, it does not print	111
Uninstall and reinstall the software	113
Print troubleshooting	115
Check cartridges	115
Check paper	116
Check product	116
Memory card troubleshooting	119
The product does not read the memory card	119
The photos on the memory card do not transfer to my computer	120
Photos in a connected digital camera with PictBridge do not print	121
Scan troubleshooting	122
Text is incorrect or missing	123
Copy troubleshooting	123
Fit to Page is not working as expected	124
Fax troubleshooting	124
Things to try first	125
The product is having problems sending and receiving faxes	127
The product is having problems sending a manual fax	128
The quality of the fax I sent is poor	129
Fax transmission is slow	130
The product cannot receive faxes, but can send faxes	131
I hear static on my telephone line since connecting the product	133
The fax test failed	134
Errors	142
Product messages	142
Photo tray problem	142
Missing HP Photosmart Software	144
File messages	146
Photos not found	146
Supported file types for the product	147
File corrupted	147
General user messages	148
Memory card error	148
Cannot crop	149
Card access error	149
Paper messages	151
Power and connection messages	152
Ink cartridge and printhead messages	152
General printer error	153
Incompatible ink cartridges	154
Ink cartridge problem	155
Check ink cartridges	162
Install printhead and then cartridges	165
Printhead appears to be missing or damaged	170
Printhead problem	175
Ink cartridge is missing, incorrectly installed, or not intended for your product	182
Technical information	191
Notice	191
Cartridge chip information	191
Specifications	192
Environmental product stewardship program	194
Eco-Tips	195
Paper use	195
Plastics	195
Material safety data sheets	195
Recycling program	195
HP inkjet supplies recycling program	196
Set the Energy Save Mode	196
Power consumption	196
Disposal of waste equipment by users in private households in the European Union	197
Chemical Substances	197
Toxic and hazardous substance table	198
Battery disposal in the Netherlands	198
Battery disposal in Taiwan	198
Attention California users	198
EU battery directive	199
Regulatory notices	200
Regulatory model identification number	200
FCC statement	201
VCCI (Class B) compliance statement for users in Japan	201
Notice to users in Japan about the power cord	201
Notice to users in Korea	202
Notice to users in Germany	202
Noise emission statement for Germany	202
HP Photosmart Premium Web C309 series declaration of conformity	203
Regulatory wireless statements	203
Exposure to radio frequency radiation	204
Notice to users in Brazil	204
Notice to users in Canada	204
European Union regulatory notice	205
Notice to users in Taiwan	205
Regulatory telecommunication notices	206
Notice to users of the U.S. telephone network: FCC requirements	207
Notice to users of the Canadian telephone network	208
Notice to users in the European Economic Area	209
Notice to users of the German telephone network	209
Australia wired fax statement	209

Match case Limit results 1 per page

If this did not solve the issue, try the next solution.

Solution 3: If you have a computer dial-up modem on the same phone line as the

product, make sure the modem software is not intercepting the fax

Solution:

If you have a computer dial-up modem on the same phone line as the

product, check to make sure that the software that came with your modem is not set

to receive faxes automatically. Modems that are set up to receive faxes automatically

take over the phone line to receive all incoming faxes, which prevents the product

from receiving fax calls.

Cause:

You had a computer dial-up modem on the same phone line as the product.

If this did not solve the issue, try the next solution.

Solution 4: If you have an answering machine on the same phone line as the

product, record a new outgoing message

Solution:

Disconnect the answering machine and then try receiving a fax. If faxing

is successful without the answering machine, the answering machine might be

causing the problem. Reconnect the answering machine and record your outgoing

message again.

•

Record a message that is approximately 10 seconds in duration.

•

Speak slowly and at a low volume when recording your message.

•

Leave at least 5 seconds of silence at the end of the voice message.

•

There should be no background noise when recording this silent time.

Cause:

If you had an answering machine on the same phone line with the product,

you might have had one of the following problems:

•

Your outgoing message might have been too long or too loud to allow the product

to detect fax tones, and the sending fax machine might have disconnected.

•

Your answering machine might not have had enough quiet time after your

outgoing message to allow the product to detect fax tones. This problem is most

common with digital answering machines.

If this did not solve the issue, try the next solution.

Solution 5: Clear the memory of the product

Solution:

Backup Fax Reception

is enabled and there is an error condition on

the product, the memory might become full of faxes that have not yet been printed

and the product will stop answering calls. If an error condition exists that is preventing

the product from printing faxes, review the display for information on the error

condition. Make sure:

•

The product is on. Press the

button to turn on the product.

•

The product is set up correctly for faxing. For more information, see

Set up the

HP Photosmart for faxing

•

There is paper loaded in the input tray.

Chapter 13

130

Solve a problem