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Solving Hardware Installation Problems, WARNING - screen rotate

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Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Mouse will only move vertically, horizontally, or movement is jerky. Cause Solution Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty. Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores. Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. To open the Add Hardware Wizard, open a Command Prompt and open hdwwiz.exe. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. Table 8-1 Solving Hardware Installation Problems A new device is not recognized as part of the system. Cause Solution Device is not seated or connected properly. Ensure that the device is properly and securely connected and that pins in the connector are not bent down. Cable(s) of new external device are loose or power cables are unplugged. Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down. Power switch of new external device is not turned on. Turn off the computer, turn on the external device, then turn on the computer to integrate the device with the computer system. 140 Chapter 8 Troubleshooting without diagnostics

Section	Page
Product features	11
Overview	11
Front components	13
Side components	14
Rear components	15
Positioning the computer	16
Adjusting the height-adjustable/recline stand (optional)	16
Activating and Customizing the Software	17
Activating and customizing the software in Windows 7	17
Activating the Windows operating system	17
Downloading Windows 7 updates	18
Installing or upgrading device drivers	18
Customizing the monitor display	18
Activating and customizing the software in Windows 8	18
Activating the Windows Operating System	18
Downloading Windows 8 updates	19
Customizing the monitor display	19
Illustrated parts catalog	20
System parts	20
Misc parts	21
Keyboards and mice	22
Mass storage devices	23
Boards	24
Cables	25
Sequential part number listing	26
Routine care, SATA drive guidelines, and disassembly preparation	34
Electrostatic discharge information	34
Generating static	35
Preventing electrostatic damage to equipment	35
Personal grounding methods and equipment	36
Grounding the work area	36
Recommended materials and equipment	36
Operating guidelines	37
Routine care	38
General cleaning safety precautions	38
Cleaning the Computer Case	38
Cleaning the keyboard	38
Cleaning the monitor	39
Cleaning the mouse	39
Service considerations	39
Power supply fan	39
Tools and software Requirements	40
Screws	40
Cables and connectors	40
Hard Drives	40
Lithium coin cell battery	41
SATA hard drives	41
SATA hard drive cables	42
SATA data cable	42
SMART ATA drives	42
Cable management	42
Removal and Replacement Procedures All-in One (AIO) Chassis	43
Preparing to disassemble the computer	43
Removing the rear I/O cover	45
Cable management cover	45
Installing an access panel security screw	46
Access panel	47
Stand	49
Height-adjustable/recline stand (optional)	49
Tilt/swivel stand (optional)	50
Lower panel	52
VESA mounting adapter	53
Drives	55
Replacing the hard disc drive with a 3.5-inch hard disc drive or a single 2.5-inch drive	55
Replacing the optical disc drive	57
Memory	60
Battery	63
Serial port	65
Webcam module	67
Converter board	69
Heat sink – Graphics board and processor	71
Graphics heat sink	71
Processor heat sink	72
Processor	74
mSATA Solid-State Drive	76
WLAN module	77
Graphics board	79
Speakers	81
Fan	82
Side panels	83
Power supply	85
System board	88
Card reader board	95
Power button board	97
Front bezel	99
Antenna	102
Display panel	104
Hard drive and optical drive cables and connectors	107
Computer Setup (F10) Utility	109
Computer Setup (F10) Utilities	109
Using Computer Setup (F10) Utilities	110
Computer Setup—File	111
Computer Setup—Storage	112
Computer Setup—Security	115
Computer Setup—Power	120
Computer Setup—Advanced	122
Recovering the Configuration Settings	124
HP PC Hardware Diagnostics	125
Why run HP PC Hardware Diagnostics – UEFI	125
How to access and run HP PC Hardware Diagnostics - UEFI	125
Downloading HP PC Hardware Diagnostics to a USB device	126
Troubleshooting without diagnostics	127
Safety and comfort	127
Before you call for technical support	127
Helpful hints	128
Solving general problems	130
Solving power problems	134
Solving hard drive problems	135
Solving media card reader problems	138
Solving display problems	139
Solving audio problems	145
Solving printer problems	147
Solving keyboard and mouse problems	148
Solving Hardware Installation Problems	150
Solving Network Problems	153
Solving memory problems	156
Solving processor problems	158
Solving CD-ROM and DVD problems	159
Solving USB flash drive problems	161
Solving front panel component problems	162
Solving Internet access problems	162
Solving software problems	164
System backup and recovery	166
Backing up, restoring, and recovering in Windows 8	166
Creating recovery media and backups	167
Restoring and recovering using Windows 8 tools	168
Using Windows 8 Refresh	168
Using Windows 8 Reset	169
Recovery using the Windows 8 recovery USB flash drive	170
Recovery using Windows 8 operating system media (purchased separately)	171
Backing up, restoring, and recovering in Windows 7	172
Creating recovery media	172
Creating recovery media using HP Recovery Manager (select models only)	173
Creating recovery discs with HP Recovery Disc Creator (select models only)	174
Creating recovery discs	174
Backing up your information	175
System Restore	175
System Recovery	176
System Recovery when Windows is responding	176
System Recovery when Windows is not responding	177
System Recovery using recovery media (select models only)	177
Using HP Recovery Disc operating system discs (select models only)	178
POST error messages	180
POST numeric codes and text messages	181
Interpreting POST diagnostic front panel LEDs	189
Password security and resetting CMOS	192
Establishing a setup or power-on password	193
Resetting the setup and power-on password	193
Clearing and resetting the CMOS	194
Power cord set requirements	196
General requirements	196
Japanese power cord requirements	196
Country-specific requirements	197
Specifications	198

Match case Limit results 1 per page

Mouse does not respond to movement or is too slow.

Cause

Solution

Mouse may need cleaning.

Remove the roller ball cover on the mouse and clean the

internal components.

Mouse may need repair.

See the Worldwide Limited Warranty for terms and

conditions.

Computer is in Sleep state.

Press the power button to resume from Sleep state.

CAUTION:

When attempting to resume from Sleep state,

do not hold down the power button for more than four

seconds. Otherwise, the computer will shut down and you will

lose any unsaved data.

Mouse will only move vertically, horizontally, or movement is jerky.

Cause

Solution

Mouse roller ball or the rotating encoder shafts that make

contact with the ball are dirty.

Remove roller ball cover from the bottom of the mouse and

clean the internal components with a mouse cleaning kit

available from most computer stores.

Solving Hardware Installation Problems

You may need to reconfigure the computer when you add or remove hardware, such as an additional

drive or expansion card. If you install a plug and play device, Windows automatically recognizes the

device and configures the computer. If you install a non-plug and play device, you must reconfigure the

computer after completing installation of the new hardware. In Windows, use the

Add Hardware

Wizard

and follow the instructions that appear on the screen.

To open the Add Hardware Wizard, open a Command Prompt and open hdwwiz.exe.

WARNING!

When the computer is plugged into an AC power source, voltage is always applied to

the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be

sure to disconnect the power cord from the wall outlet and allow the internal system components to cool

before touching.

Table 8-1

Solving Hardware Installation Problems

A new device is not recognized as part of the system.

Cause

Solution

Device is not seated or connected properly.

Ensure that the device is properly and securely connected and

that pins in the connector are not bent down.

Cable(s) of new external device are loose or power cables

are unplugged.

Ensure that all cables are properly and securely connected

and that pins in the cable or connector are not bent down.

Power switch of new external device is not turned on.

Turn off the computer, turn on the external device, then turn on

the computer to integrate the device with the computer system.

140

Chapter 8

Troubleshooting without diagnostics