HP ScanJet 7800 Setup and Support Guide - Page 34

Scanner error codes - error code 04

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A Scanner error codes The scanner displays a blinking number on the LCD under certain error conditions. For help responding to an error code, see the appropriate topic below. Error 02 SDRAM Error Press the Power rocker switch to the off position to turn the scanner off. Wait 30 seconds, and then press the Power rocker switch to the on position to turn the scanner on. If the message is still displayed, contact HP Support. For more information, see Product support. Error 03 USB Error 1. Check the USB connection between the scanner and the computer. For more help, see Step 4. Connect the USB cable. 2. Verify that the scanner is recognized by the computer. If not, try uninstalling and then reinstalling the software. 3. If the problem persists, contact HP Support. For more information, see Product support. Error 04 Paper Jam A document feeder paper jam has been detected. Open the hatch and clear the jam. Error 08 Hatch Open The hatch on the document feeder is open or not securely latched. Please close the hatch by pressing until you hear a click, and then rescan. Error 09 NVRAM ACCESS Error Press the Power rocker switch to the off position to turn the scanner off. Wait 30 seconds, and then press the Power rocker switch to the on position to turn the scanner on. If the message is still displayed, contact HP Support. For more information, see Product support. Error 10 Motor Fail Press the Power rocker switch to the off position to turn the scanner off. Wait 30 seconds, and then press the Power rocker switch to the on position to turn the scanner on. If the message is still displayed, contact HP Support. For more information, see Product support. Error 23 Lamp Error Press the Power rocker switch to the off position to turn the scanner off. Wait 30 seconds, and then press the Power rocker switch to the on position to turn the scanner on. If the message is still displayed, contact HP Support. For more information, see Product support. Error 24 Pick Failure The document feeder cannot pick up the paper or the paper is jammed. Follow these steps to resolve the error: 1. Remove the paper from the document feeder. 2. Sort through the stack to make sure the sheets are not stuck together. 3. Make sure the paper meets the size and weight specifications, as specified in the onscreen user guide. 32 HP Scanjet 7800 scanner

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A
Scanner error codes
The scanner displays a blinking number on the LCD under certain error conditions. For help
responding to an error code, see the appropriate topic below.
Error 02 SDRAM Error
Press the Power rocker switch to the off position to turn the scanner off. Wait 30 seconds, and then
press the Power rocker switch to the on position to turn the scanner on. If the message is still
displayed, contact HP Support. For more information, see
Product support
.
Error 03 USB Error
1.
Check the USB connection between the scanner and the computer. For more help, see
Step
4. Connect the USB cable
.
2.
Verify that the scanner is recognized by the computer. If not, try uninstalling and then
reinstalling the software.
3.
If the problem persists, contact HP Support. For more information, see
Product support
.
Error 04 Paper Jam
A document feeder paper jam has been detected. Open the hatch and clear the jam.
Error 08 Hatch Open
The hatch on the document feeder is open or not securely latched. Please close the hatch by
pressing until you hear a click, and then rescan.
Error 09 NVRAM ACCESS Error
Press the Power rocker switch to the off position to turn the scanner off. Wait 30 seconds, and then
press the Power rocker switch to the on position to turn the scanner on. If the message is still
displayed, contact HP Support. For more information, see
Product support
.
Error 10 Motor Fail
Press the Power rocker switch to the off position to turn the scanner off. Wait 30 seconds, and then
press the Power rocker switch to the on position to turn the scanner on. If the message is still
displayed, contact HP Support. For more information, see
Product support
.
Error 23 Lamp Error
Press the Power rocker switch to the off position to turn the scanner off. Wait 30 seconds, and then
press the Power rocker switch to the on position to turn the scanner on. If the message is still
displayed, contact HP Support. For more information, see
Product support
.
Error 24 Pick Failure
The document feeder cannot pick up the paper or the paper is jammed. Follow these steps to resolve
the error:
1.
Remove the paper from the document feeder.
2.
Sort through the stack to make sure the sheets are not stuck together.
3.
Make sure the paper meets the size and weight specifications, as specified in the onscreen
user guide.
32
HP Scanjet 7800 scanner