HP ScanJet Enterprise Flow 5000 User Guide - Page 54

Programs and Features, Add/Remove, HP Scanjet 5000 s3 ISIS Driver

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1. A cable might be loose. Ensure that both the USB cable and power supply are properly connected. Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. 2. Ensure that the scanner is receiving power. a. Check that the green LED on the power supply case is on. b. If the green LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into. c. If power is available to the power outlet or surge protector but the green LED is still not on, the power supply might be defective. Contact www.hp.com/support for assistance. 3. Unplug the power cable from the power source, wait 30 seconds, and then plug it back in. 4. Restart your computer. 5. Uninstall the following applications using the Programs and Features tool (Vista, Windows 7, Windows 8) or the Add/Remove tool (Windows XP): ● HP Scanjet Enterprise Flow 5000 s3 ● HP Scanjet 5000 s3 ISIS Driver ● HP Smart Document Scan Software (the version may vary depending upon your installation) 6. Reinstall the applications using the HP Scanning Software CD that came with your scanner. 7. Reconnect the USB cable and power cable to the scanner, and then press the Power ( ) button to turn on the scanner. 48 Chapter 5 Troubleshooting ENWW

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1.
A cable might be loose. Ensure that both the USB cable and power supply are properly
connected.
Use the cable that was included with the scanner. Another USB cable might not be compatible
with the scanner.
2.
Ensure that the scanner is receiving power.
a.
Check that the green LED on the power supply case is on.
b.
If the green LED is not on, ensure that power is available to the power outlet or surge
protector that the power supply is plugged into.
c.
If power is available to the power outlet or surge protector but the green LED is still not on,
the power supply might be defective. Contact
www.hp.com/
support
for assistance.
3.
Unplug the power cable from the power source, wait 30 seconds, and then plug it back in.
4.
Restart your computer.
5.
Uninstall the following applications using the
Programs and Features
tool (Vista, Windows 7,
Windows 8) or the
Add/Remove
tool (Windows XP):
●
HP Scanjet Enterprise Flow 5000 s3
●
HP Scanjet 5000 s3 ISIS Driver
●
HP Smart Document Scan Software (the version may vary depending upon your installation)
6.
Reinstall the applications using the HP Scanning Software CD that came with your scanner.
7.
Reconnect the USB cable and power cable to the scanner, and then press the Power (
) button to
turn on the scanner.
48
Chapter 5
Troubleshooting
ENWW