HP ScanJet Enterprise Flow 5000 User Guide - Page 60

Scanner buttons are not working correctly, Vista, Windows 7, and Windows 8

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Scanner buttons are not working correctly After each step, press a button to see if it is working correctly. If the problem persists, proceed with the next step. 1. A cable might be loose. Ensure that the USB cable and the power supply are securely connected. 2. The HP Scanner Tools Utility might have been used to disable the buttons. If so, use the HP Scanner Tools Utility to re-enable the buttons. 3. Turn off the scanner, wait 30 seconds, and then turn the scanner back on. 4. Restart your computer. 5. If the problem persists, the buttons might be disabled outside of the HP Scanner Tools Utility. Try the following procedure: a. Open Control Panel and locate the scanner. ● Vista, Windows 7, and Windows 8: Select Hardware and Sound, and then select Devices and Printers. ● Windows XP: Select Hardware and Sound, and then select Scanners and Cameras. b. Display the scanner properties: ● Windows 8: Click Start, point to Administrative Tools, and then click Scan Management. In the left pane click Scan Management, right-click Managed Scanners, and then click Properties. ● Windows 7: Right-click your scanner model, click Scan properties, and then click the Events tab. ● Windows XP and Vista: Right-click your scanner model, click Properties, and then click the Events tab. c. Examine the buttons setting for your scanner, ensure that the Take no action option is not selected, and then click OK. 6. If the problem still persists, there may be a problem with the front panel. Contact HP Support at www.hp.com/support. 54 Chapter 5 Troubleshooting ENWW

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Scanner buttons are not working correctly
After each step, press a button to see if it is working correctly. If the problem persists, proceed with the
next step.
1.
A cable might be loose. Ensure that the USB cable and the power supply are securely connected.
2.
The HP Scanner Tools Utility might have been used to disable the buttons. If so, use the
HP Scanner Tools Utility to re-enable the buttons.
3.
Turn off the scanner, wait 30 seconds, and then turn the scanner back on.
4.
Restart your computer.
5.
If the problem persists, the buttons might be disabled outside of the HP Scanner Tools Utility. Try
the following procedure:
a.
Open
Control Panel
and locate the scanner.
●
Vista, Windows 7, and Windows 8:
Select
Hardware and Sound
, and then
select
Devices and Printers
.
●
Windows XP:
Select
Hardware and Sound
, and then select
Scanners and
Cameras
.
b.
Display the scanner properties:
●
Windows 8:
Click
Start
, point to
Administrative Tools
, and then click
Scan
Management
. In the left pane click
Scan Management
, right-click
Managed
Scanners
, and then click
Properties
.
●
Windows 7:
Right-click your scanner model, click
Scan properties
, and then click
the
Events
tab.
●
Windows XP and Vista:
Right-click your scanner model, click
Properties
, and
then click the
Events
tab.
c.
Examine the buttons setting for your scanner, ensure that the
Take no action
option is not
selected, and then click
OK
.
6.
If the problem still persists, there may be a problem with the front panel. Contact HP Support at
www.hp.com/
support
.
54
Chapter 5
Troubleshooting
ENWW