HP ScanJet Enterprise Flow 5000 User Guide - Page 56

The LCD is having display issues or scanner buttons are not working as expected

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1. Press the Tools ( ) button to start the HP Scanner Tools Utility. 2. Click the Settings tab, and then select the appropriate Sleep Mode and Auto-Off settings. ● To specify the period of inactivity after which the scanner goes into Sleep Mode, select 15 minutes or 1 hour from the Sleep: Put the scanner to sleep after: drop-down list. ● To specify the period of inactivity after which the scanner automatically turns off, select the appropriate value (1 hour, 2 hours, 4 hours, or Never) from the Auto-Off: Turn off the scanner after: drop-down list. The LCD is having display issues or scanner buttons are not working as expected The following symptoms indicate a problem with the scanner front panel. ● LCD issues: The display is blank, or part of the display content is missing. ● Button issues: Buttons are unresponsive, or the wrong action occurs when you press a button (for example, you get a single-sided scan when you press the Scan Duplex ( ) button. ● LED issues: LEDs are not working, or are staying in the wrong state. If the scanner exhibits any of these problems, contact HP support at www.hp.com/support. Scanner does not scan right away Make sure the document feeder hatch is closed, and that the scanner is turned on. Scanner scans only one side of a two-sided page ● When scanning using the scanner buttons, press the Scan Duplex ( ) button. ● When using a scan profile for a non-HP application, verify that the application supports duplex scanning. Scanned pages are missing at the scan destination When scanning, pages that stick together are scanned as one item. The hidden pages are not scanned. The multi-feed detection feature stops the scan if multiple pages are fed into the scanner at one time. To enable multi-feed detection in an HP Smart Document Scan Software profile, follow these steps: 1. Open the HP Smart Document Scan Software. 2. Select a scan profile, and then click Edit. 3. On the Scan tab of the Profile Settings dialog box, select Hardware Options. 4. Select the Misfeed (multipick) detection check box. 50 Chapter 5 Troubleshooting ENWW

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1.
Press the Tools (
) button to start the HP Scanner Tools Utility.
2.
Click the
Settings
tab, and then select the appropriate Sleep Mode and Auto-Off settings.
●
To specify the period of inactivity after which the scanner goes into Sleep Mode, select
15
minutes
or
1 hour
from the
Sleep: Put the scanner to sleep after:
drop-down list.
●
To specify the period of inactivity after which the scanner automatically turns off, select the
appropriate value (
1 hour
,
2 hours
,
4 hours
, or
Never
) from the
Auto-Off: Turn off
the scanner after:
drop-down list.
The LCD is having display issues or scanner buttons are not
working as expected
The following symptoms indicate a problem with the scanner front panel.
●
LCD issues: The display is blank, or part of the display content is missing.
●
Button issues: Buttons are unresponsive, or the wrong action occurs when you press a button (for
example, you get a single-sided scan when you press the Scan Duplex (
) button.
●
LED issues: LEDs are not working, or are staying in the wrong state.
If the scanner exhibits any of these problems, contact HP support at
www.hp.com/
support
.
Scanner does not scan right away
Make sure the document feeder hatch is closed, and that the scanner is turned on.
Scanner scans only one side of a two-sided page
●
When scanning using the scanner buttons, press the Scan Duplex (
) button.
●
When using a scan profile for a non-HP application, verify that the application supports duplex
scanning.
Scanned pages are missing at the scan destination
When scanning, pages that stick together are scanned as one item. The hidden pages are not scanned.
The multi-feed detection feature stops the scan if multiple pages are fed into the scanner at one time. To
enable multi-feed detection in an HP Smart Document Scan Software profile, follow these steps:
1.
Open the HP Smart Document Scan Software.
2.
Select a scan profile, and then click
Edit
.
3.
On the
Scan
tab of the
Profile Settings
dialog box, select
Hardware Options
.
4.
Select the
Misfeed (multipick) detection
check box.
50
Chapter 5
Troubleshooting
ENWW