HP TouchSmart 610-1150xt Getting Started (For 3D Models Only) - Page 31

Troubleshooting, maintenance, and, frequently asked questions

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5 Troubleshooting, maintenance, and frequently asked questions Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a printer. The following sections present some issues you might encounter while installing, starting up, or using your computer and possible solutions. For more information or for additional troubleshooting options, see Getting information on page 1. Computer does not start Symptom Possible solution Error message: Hard disk drive error. Contact Support: www.hp.com/support Computer will not turn on or start. Ensure that the cables connecting the computer to the external power source are plugged in properly. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is functioning, the green power supply light on the back of the computer should be on; if it is not, contact Support. If the display (screen) is blank, the computer might not be properly connected. Plug in the computer and turn it on. Test the wall outlet by connecting a different electrical device to it. Getting Started Computer does not start 27

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5
Troubleshooting, maintenance, and
frequently asked questions
Refer to the documentation provided by the product manufacturer for information about peripheral-specific
problems, such as issues with a printer. The following sections present some issues you might encounter while
installing, starting up, or using your computer and possible solutions.
For more information or for additional troubleshooting options, see
Getting information
on page
1.
Computer does not start
Symptom
Possible solution
Error message:
Hard disk drive
error.
Contact Support:
www.hp.com/
support
Computer will not
turn on or start.
Ensure that the cables connecting the computer to the external power source are plugged
in properly. When the cables connecting the computer to the external power source are
plugged in properly, and the wall outlet is functioning, the green power supply light on the
back of the computer should be on; if it is not, contact Support.
If the display (screen) is blank, the computer might not be properly connected. Plug in the
computer and turn it on.
Test the wall outlet by connecting a different electrical device to it.
Getting Started
Computer does not start
27