HP Workstation x1000 hp workstation x1000 - technical reference guide - Page 203

Table 7-2, Collecting Information for Support

Page 203 highlights

troubleshooting your workstation hewlett-packard support and information services Table 7-2 Collecting Information for Support Information needed Details Your information Hardware Configuration Which BIOS version is used? The BIOS version is displayed in the Setup program main menu, accessed by pressing F2 during start-up. Any BIOS Did the problem occur after changes were made to parameter changes? the BIOS using the Setup program? A list of slots and interrupts used by additional cards (for example, LAN, sound and SCSI) This is to check for interrupt conflicts. You can find IRQs by running e-DiagTools. Operating System Original operating system? Are you using the original operating system software that came preloaded on your workstation? If not, what is the operating system version? Select Settings > Control Panel from the Start menu, then click on the System icon. The operating system version is displayed under System. Any operating system-generated error messages? Write down exact text of error message. Any errors during boot (Power-On Self Test)? This test checks all installed components. Any POST errors will be displayed on your monitor screen or signalled by beep codes. Chapter 7 203

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troubleshooting your workstation
hewlett-packard support and information services
Chapter 7
203
Hardware Configuration
Which BIOS
version is used?
The BIOS version is displayed in the
Setup
program
main menu, accessed by pressing
F2
during
start-up.
Any BIOS
parameter changes?
Did the problem occur after changes were made to
the BIOS using the
Setup
program?
A list of slots and
interrupts used by
additional cards (for
example, LAN,
sound and SCSI)
This is to check for interrupt conflicts. You can find
IRQs by running e-DiagTools.
Operating System
Original operating
system?
Are you using the original operating system
software that came preloaded on your workstation?
If not, what is the
operating system
version?
Select
Settings > Control Panel
from the
Start
menu, then click on the
System
icon. The operating
system version is displayed under System.
Any operating
system-generated
error messages?
Write down exact text of error message.
Any errors during
boot (Power-On Self
Test)?
This test checks all installed components. Any
POST errors will be displayed on your monitor
screen or signalled by beep codes.
Table 7-2
Collecting Information for Support
Information
needed
Details
Your information