HP Z3200ps HP Designjet Z3200 Photo Printer Series - Quick Reference Guide [En - Page 47

11 HP Customer Care Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, please visit us at: http://www.hp.com/go/graphic-arts/ or call us on the telephone (see Contact HP Support on page 43). To register your warranty: http://register.hp.com/ Contact HP Support HP Support is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation. ● If you have installed third-party software drivers and RIPs, see their documentation. ● If you call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly: ◦ The printer you are using (the product number and the serial number, found on the label at the back of the printer) ◦ If there is an error code on the front panel, note it down; see Front-panel error messages on page 40 ◦ The printer's Service ID: at the front panel, select the Information menu icon , then View printer information ◦ The computer you are using ◦ Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems or special software drivers) ◦ The cable you are using (by part number) and where you purchased it ◦ The type of interface used on your printer (USB or network) HP Customer Care ENWW Introduction 43