IBM 8835 Hardware Maintenance Manual - Page 96

Service, processor, error, codes, ServeRAID

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Page 96 highlights

Note: See "System" on page 94 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1762 (Hard disk configuration error) 1. Hard disk drive. 2. Hard disk drive cables. 3. Run the Configuration/Setup Utility program. 4. SCSI backplane. 5. System board. 1962 (Drive does not contain a valid boot sector) 1. Verify that a startable operating system is installed. 2. Run diagnostics. 3. Hard disk drive. 4. SCSI backplane. 5. Cable. 6. System board. 2462 (Video memory configuration error) 1. Video adapter (if installed) 2. System board 5962 (IDE CD-ROM drive configuration error) 1. Run the Configuration/Setup Utility program. 2. CD-ROM drive. 3. CD-ROM power cable. 4. IDE cable. 5. System board. 6. Battery. 8603 (Pointing-device error) 1. Pointing device 2. System board 0001200 (Machine check architecture error) 1. Microprocessor 1 2. Optional microprocessor 2 3. System board 00012000 (Microprocessor machine check) 1. Microprocessor 2. System board I9990650 (AC power has been restored) 1. Check cable. 2. Check for interruption of power. 3. Power cable. Service processor error codes When viewed from POST, service processor (baseboard management controller) error codes will appear in hexadecimal form (generally beginning with A2, A3, A4, A5, A6, A7, AD, AE, or E1), unless a Remote Supervisor Adapter is installed. However, when viewed from the System Error Log, the messages will appear as text. To determine a possible error condition for the service processor, see the System Error log (see "Starting the diagnostic programs and viewing the test log" on page 18). ServeRAID error codes In the following error codes, x can be any number or letter. 86 325 Type 8835: Hardware Maintenance Manual and Troubleshooting Guide Eserver

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Note:
See
“System”
on
page
94
to
determine
which
components
should
be
replaced
by
a
field
service
technician.
Error
code/symptom
FRU/action
1762
(Hard
disk
configuration
error)
1.
Hard
disk
drive.
2.
Hard
disk
drive
cables.
3.
Run
the
Configuration/Setup
Utility
program.
4.
SCSI
backplane.
5.
System
board.
1962
(Drive
does
not
contain
a
valid
boot
sector)
1.
Verify
that
a
startable
operating
system
is
installed.
2.
Run
diagnostics.
3.
Hard
disk
drive.
4.
SCSI
backplane.
5.
Cable.
6.
System
board.
2462
(Video
memory
configuration
error)
1.
Video
adapter
(if
installed)
2.
System
board
5962
(IDE
CD-ROM
drive
configuration
error)
1.
Run
the
Configuration/Setup
Utility
program.
2.
CD-ROM
drive.
3.
CD-ROM
power
cable.
4.
IDE
cable.
5.
System
board.
6.
Battery.
8603
(Pointing-device
error)
1.
Pointing
device
2.
System
board
0001200
(Machine
check
architecture
error)
1.
Microprocessor
1
2.
Optional
microprocessor
2
3.
System
board
00012000
(Microprocessor
machine
check)
1.
Microprocessor
2.
System
board
I9990650
(AC
power
has
been
restored)
1.
Check
cable.
2.
Check
for
interruption
of
power.
3.
Power
cable.
Service
processor
error
codes
When
viewed
from
POST,
service
processor
(baseboard
management
controller)
error
codes
will
appear
in
hexadecimal
form
(generally
beginning
with
A2,
A3,
A4,
A5,
A6,
A7,
AD,
AE,
or
E1),
unless
a
Remote
Supervisor
Adapter
is
installed.
However,
when
viewed
from
the
System
Error
Log,
the
messages
will
appear
as
text.
To
determine
a
possible
error
condition
for
the
service
processor,
see
the
System
Error
log
(see
“Starting
the
diagnostic
programs
and
viewing
the
test
log”
on
page
18).
ServeRAID
error
codes
In
the
following
error
codes,
x
can
be
any
number
or
letter.
86
Eserver
325
Type
8835:
Hardware
Maintenance
Manual
and
Troubleshooting
Guide