IBM 8863 Service Guide - Page 156

record/field

replaceable

unit

(SDR/FRU)

update.

The

firmware

update

utility

program

updates

the

baseboard

management

controller

firmware

or

sensor

data

only

and

does

not

affect

any

device

drivers.

Go

to

http://www.ibm.com/support/

to

download

the

utility

program;

then,

copy

the

Flash.exe

file

to

a

firmware

update

diskette.

Note:

To

ensure

proper

server

operation,

be

sure

to

update

the

server

baseboard

management

controller

firmware

before

updating

the

BIOS

code.

Using

the

SAS/SATA

Configuration

Utility

program

Use

the

SAS/SATA

Configuration

Utility

program

to

view

or

change

SAS

controller

settings.

Complete

the

following

steps

to

start

the

SAS/SATA

Configuration

Utility

program:

1.

Turn

on

the

server.

2.

When

the

message

Press

<CTRL><A>

for

Adaptec

SAS/SATA

Configuration

Utility

appears,

press

Ctrl+A.

If

an

administrator

password

has

been

set,

you

are

prompted

to

type

the

password.

3.

Follow

the

instructions

on

the

screen

to

configure

the

controller

settings.

Go

to

http://www.ibm.com/support/

to

check

for

the

latest

version

of

the

SAS

firmware.

Configuring

the

Ethernet

controller

The

Ethernet

controller

is

integrated

on

the

system

board.

It

provides

an

interface

for

connecting

to

a

10-Mbps,

100-Mbps,

or

1-Gbps

network

and

provides

full-duplex

(FDX)

capability,

which

enables

simultaneous

transmission

and

reception

of

data

on

the

network.

If

the

Ethernet

ports

in

the

server

support

auto-negotiation,

the

controller

detects

the

data-transfer

rate

(10BASE-T,

100BASE-TX,

or

1000BASE-T)

and

duplex

mode

(full-duplex

or

half-duplex)

of

the

network

and

automatically

operates

at

that

rate

and

mode.

You

do

not

have

to

set

any

jumpers

or

configure

the

controller.

However,

you

must

install

a

device

driver

to

enable

the

operating

system

to

address

the

controller.

For

device

drivers

and

information

about

configuring

the

Ethernet

controller,

see

the

Broadcom

NetXtreme

Gigabit

Ethernet

Software

CD

that

comes

with

the

server.

For

updated

information

about

configuring

the

controller,

go

to

http://www.ibm.com/

support/.

Using

the

PXE

boot

agent

utility

program

The

Preboot

Execution

Environment

(PXE)

boot

agent

utility

program

is

part

of

the

BIOS

code.

You

can

use

it

to

specify

the

startup

order

of

devices

and

enable

or

disable

operating-system

wake-up

support.

Note:

The

server

does

not

support

changing

the

network

boot

protocol

or

specifying

the

startup

order

of

devices

through

the

PXE

boot

agent

utility

program.

Complete

the

following

steps

to

start

the

PXE

boot

agent

utility

program:

1.

Turn

on

the

server.

2.

When

the

Initializing

Intel

(R)

Boot

Agent

Version

X.X.XX

PXE

2.0

Build

XXX

(WfM

2.0)

prompt

appears,

press

Ctrl+S.

You

have

2

seconds

(by

default)

140

IBM

xSeries

366

Type

8863:

Problem

Determination

and

Service

Guide

Section	Page
Contents	5
Safety	9
Guidelines for trained service technicians	10
Inspecting for unsafe conditions	10
Guidelines for servicing electrical equipment	10
Safety statements	12
Chapter 1. Introduction	17
Related documentation	17
Notices and statements used in this document	18
Features and specifications	19
Server controls, LEDs, and connectors	20
Front view	20
Rear view	22
System-board layouts	24
I/O board internal connectors and jumpers	24
Memory-card connectors	25
Memory-card LEDs	25
Microprocessor-board connectors and LEDs	26
PCI-X board connectors	26
PCI-X board LEDs	27
SAS-backplane connectors	27
Chapter 2. Diagnostics	29
Diagnostic tools	29
POST	29
POST beep codes	30
Beep code descriptions	30
No-beep symptoms	34
Error logs	34
Viewing error logs from the Configuration/Setup Utility program	35
Viewing the BMC log from the diagnostic programs	36
POST error codes	36
Checkout procedure	50
About the checkout procedure	50
Performing the checkout procedure	50
(Trained service technicians only) Checkpoint codes	51
Problem isolation tables	51
CD or DVD drive problems	52
General problems	53
Hard disk drive problems	53
Intermittent problems	53
Keyboard, mouse, or pointing-device problems	54
USB keyboard, mouse, or pointing-device problems	55
Memory problems	56
Microprocessor problems	57
Monitor problems	57
Optional-device problems	60
Power problems	61
Serial port problems	62
ServerGuide problems	63
Software problems	63
Universal Serial Bus (USB) port problems	64
Video problems	64
Light path diagnostics	64
Light path diagnostic LEDs	67
Remind button	71
Power-supply LEDs	71
Diagnostic programs, messages, and error codes	73
Real-time diagnostics	74
Running the on-board diagnostic programs	74
Diagnostic text messages	75
Viewing the test log	75
Diagnostic error codes	75
Recovering from a BIOS update failure	92
System-error log messages	93
Solving SCSI problems	105
Solving power problems	105
Solving Ethernet controller problems	106
Solving undetermined problems	107
Calling IBM for service	108
Chapter 3. Parts listing, Type 8863	109
Server replaceable units	110
Power cords	112
Chapter 4. Removing and replacing server components	115
Installation guidelines	115
System reliability guidelines	116
Working inside the server with the power on	116
Handling static-sensitive devices	116
Returning a device or component	117
Removing the cover and bezel	117
Tier 1 CRU information	118
Battery	118
DVD Drive	120
Hot-swap fan	120
Hot-swap power supply	122
Memory module	124
Active Memory	126
Removing and replacing a memory card	127
Installing memory modules	128
Tier 2 CRU information	134
Operator information panel assembly	134
I/O board	135
Replacing the I/O board	135
PCI-X adapter guide	136
Power-supply structure	137
SAS backplane	138
FRU information	139
Front-panel assembly	139
Microprocessor tray and microprocessor	140
Removing and installing a microprocessor	140
Thermal grease	143
PCI-X board assembly	144
PCI-X switch card assembly	145
Power backplane	146
Chapter 5. Configuration information and instructions	149
Updating the firmware	149
Configuring the server	149
Using the ServerGuide Setup and Installation CD	150
Using the Configuration/Setup Utility program	150
Starting the Configuration/Setup Utility program	150
Configuration/Setup Utility menu choices	151
Passwords	154
Installing and using the baseboard management controller utility programs	155
Using the SAS/SATA Configuration Utility program	156
Configuring the Ethernet controller	156
Using the PXE boot agent utility program	156
Using the ServeRAID configuration programs	157
Appendix A. Getting help and technical assistance	159
Before you call	159
Using the documentation	159
Getting help and information from the World Wide Web	160
Software service and support	160
Hardware service and support	160
Appendix B. Notices	161
Edition notice	161
Trademarks	162
Important notes	162
Product recycling and disposal	163
Battery return program	163

IBM 8863 Service Guide - Page 156

Using, SAS/SATA, Configuration, Utility, program, Configuring, Ethernet, controller, agent, utility

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