IBM 8863 Service Guide - Page 49

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a trained service technician. Error code Description Action 01298104 Bad update data for processor 4. 1. Make sure that all microprocessors have the same cache size (see "Configuration/Setup Utility menu choices" on page 135). 2. Update the BIOS code again (see "Updating the firmware" on page 133). 3. (Trained service technician only) Reseat microprocessor 4. 4. (Trained service technician only) Replace microprocessor 4. 0I298200 Processor speed mismatch. Make sure that all microprocessors have the same cache size (see "Configuration/Setup Utility menu choices" on page 135). I9990301 Fixed disk sector error. 1. Reseat the following components: a. Hard disk drive b. SAS hard disk drive backplane c. I/O board 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. I9990305 An operating system was not found. 1. Make sure that a bootable operating system is installed. 2. Run the hard disk drive diagnostic tests. 3. Reseat the following components: a. Hard disk drive b. SAS hard disk drive backplane and cables c. DVD drive and cables d. I/O board 4. Replace the components listed in step 3 one at a time, in the order shown, restarting the server each time. I9990650 AC power has been restored. 1. Check the power cables. 2. Check for interruption of the power supply (see "Power-supply LEDs" on page 55). 3. Reseat the following components: a. Power supply b. (Trained service technician only) Power backplane 4. Replace the components listed in step 3 one at a time, in the order shown, restarting the server each time. Chapter 2. Diagnostics 33

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
8863,”
on
page
93
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only)”,
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
01298104
Bad
update
data
for
processor
4.
1.
Make
sure
that
all
microprocessors
have
the
same
cache
size
(see
“Configuration/Setup
Utility
menu
choices”
on
page
135).
2.
Update
the
BIOS
code
again
(see
“Updating
the
firmware”
on
page
133).
3.
(Trained
service
technician
only)
Reseat
microprocessor
4.
4.
(Trained
service
technician
only)
Replace
microprocessor
4.
0I298200
Processor
speed
mismatch.
Make
sure
that
all
microprocessors
have
the
same
cache
size
(see
“Configuration/Setup
Utility
menu
choices”
on
page
135).
I9990301
Fixed
disk
sector
error.
1.
Reseat
the
following
components:
a.
Hard
disk
drive
b.
SAS
hard
disk
drive
backplane
c.
I/O
board
2.
Replace
the
components
listed
in
step
1
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
I9990305
An
operating
system
was
not
found.
1.
Make
sure
that
a
bootable
operating
system
is
installed.
2.
Run
the
hard
disk
drive
diagnostic
tests.
3.
Reseat
the
following
components:
a.
Hard
disk
drive
b.
SAS
hard
disk
drive
backplane
and
cables
c.
DVD
drive
and
cables
d.
I/O
board
4.
Replace
the
components
listed
in
step
3
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
I9990650
AC
power
has
been
restored.
1.
Check
the
power
cables.
2.
Check
for
interruption
of
the
power
supply
(see
“Power-supply
LEDs”
on
page
55).
3.
Reseat
the
following
components:
a.
Power
supply
b.
(Trained
service
technician
only)
Power
backplane
4.
Replace
the
components
listed
in
step
3
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
Chapter
2.
Diagnostics
33