IBM 8863 Service Guide - Page 44
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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a trained service technician. Error code Description Action 00019702 Processor 2 failed BIST. 1. Reseat the following components: a. (Trained service technician only) Microprocessor 2 b. Microprocessor tray 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. (Trained service technician only) Microprocessor 2 b. (Trained service technician only) Microprocessor tray 00019703 Processor 3 failed BIST. 1. Reseat the following components: a. (Trained service technician only) Microprocessor 3 b. VRM3 c. Microprocessor tray 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. (Trained service technician only) Microprocessor 3 b. VRM3 c. (Trained service technician only) Microprocessor tray 00019704 Processor 4 failed BIST. 1. Reseat the following components: a. (Trained service technician only) Microprocessor 4 b. VRM4 c. Microprocessor tray 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. (Trained service technician only) Microprocessor 4 b. VRM4 c. (Trained service technician only) Microprocessor tray 28 IBM xSeries 366 Type 8863: Problem Determination and Service Guide