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IBM HS20 Hardware Maintenance Manual - Page 95

Universal Serial Bus USB port problems, To determine if problems are caused by the software

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Note: See "System" on page 94 to determine which components should be replaced by a field service technician. ServerGuide problems Symptom FRU/action The ServerGuide Setup and Installation CD will not start. v Make sure that the CD-ROM drive is associated with the blade server that you are configuring. v Make sure that the blade server supports the ServerGuide program and has a startable (bootable) CD-ROM (or DVD-ROM) drive. v If the startup (boot) sequence settings have been altered, make sure that the CD-ROM drive is first in the startup sequence. The SCSI RAID program cannot v Make sure that there are no duplicate SCSI IDs or IRQ assignments. view all installed drives, or the operating system cannot be v Make sure that the hard disk drive is connected correctly. installed. The operating-system installation program continuously loops. Make more space available on the hard disk. The ServerGuide program will not start the operating-system CD. Make sure that the operating-system CD is supported by the ServerGuide program. See the ServerGuide Setup and Installation CD label for a list of operating-system versions that support the ServerGuide program. The operating system cannot be Make sure that the operating system is supported on the server. If the operating installed; the option is not system is supported, either there is no logical drive defined (SCSI RAID systems) available. or the ServerGuide System Partition is not present. Run the ServerGuide program and make sure that setup is complete. Note: See "System" on page 94 to determine which components should be replaced by a field service technician. Software problem Symptom FRU/action Suspected software problem. 1. To determine if problems are caused by the software, verify that: v The computer has the minimum memory needed to use the software. For memory requirements, see the information that comes with the software. Note: If you have just installed an adapter or memory, you might have a memory address conflict. v The software is designed to operate on the computer. v Other software works on the computer. v The software that you are using works on another system. If you received any error messages when using the software program, see the information that comes with the software for a description of the messages and suggested solutions to the problem. 2. If you have verified these items and the problem remains, contact your place of purchase. Note: See "System" on page 94 to determine which components should be replaced by a field service technician. Universal Serial Bus (USB) port problems Symptom FRU/action A USB device does not work. v Verify that: - The correct USB device driver is installed. - The operating system supports USB devices. Chapter 8. Symptom-to-FRU index 85

Section	Page
About this manual	5
Important safety information	5
Online support	5
Contents	7
Chapter 1. Introduction	11
Related documentation	14
Features and specifications	15
BladeCenter HS20 specifications for non-NEBS/ETSI environments	15
BladeCenter HS20 specifications for NEBS/ETSI environments	16
Notices and statements used in this book	17
Chapter 2. Blade server power, controls, and indicators	19
Turning on the blade server	19
Turning off the blade server	19
Blade server controls and LEDs	20
Chapter 3. Configuration	23
Using the Configuration/Setup Utility program	24
Starting the Configuration/Setup Utility program	24
Configuration/Setup Utility menu choices	24
ServerGuide Setup and Installation CD	24
Installing the operating system without ServerGuide	25
Using passwords	25
Starting the PXE boot agent utility program	25
Firmware updates	26
Configuring the Gigabit Ethernet controllers	27
Blade server Ethernet controller enumeration	28
Configuring an IDE RAID	28
Chapter 4. Diagnostics	29
General checkout	29
Diagnostic tools overview	30
POST	31
POST error logs	31
Viewing error logs from the Configuration/Setup Utility program	31
Diagnostic programs and error messages	31
Starting the diagnostic programs	32
Viewing the test log	33
Diagnostic error message tables	33
Error symptoms	33
Error symptom charts	33
Small computer system interface messages	34
Light path diagnostics	34
Memory errors	35
Recovering the BIOS code	35
Chapter 5. Customer replacement units	37
Installation guidelines	37
System reliability considerations	37
Handling static-sensitive devices	37
Major components of the blade server	38
Replacing the blade server in the BladeCenter unit	39
Removing the blade server from the BladeCenter unit	39
Installing the blade server in the BladeCenter unit	41
Operating the blade server cover	44
Opening the blade server cover	44
Closing the blade server cover	45
Replacing the blade server bezel assembly	46
Removing the blade server bezel assembly	46
Installing the blade server bezel assembly	47
Installing IDE disk drives	47
Memory modules	49
Memory technology and Chipkill	49
Memory considerations	49
Installing memory modules	50
Installing an additional microprocessor	51
Installing an I/O expansion card	54
Installing an expansion unit	56
Installing a SCSI hot-swap hard disk drive	58
Replacing a SCSI hot-swap hard disk drive	60
Replacing the battery	60
Completing the installation	62
Updating the blade server configuration	63
Input/output connectors and devices	63
Chapter 6. Installing the operating system	65
Using RDM Version 4.11 Update 3 or later	65
Downloading installation instructions	65
Chapter 7. Field replaceable units	67
Microprocessor removal	67
Thermal grease	69
System board	70
System board component locations	70
Switches and jumpers	71
Switches	71
Jumpers	71
System board LED locations	72
System board removal	73
Chapter 8. Symptom-to-FRU index	75
Beep symptoms	75
No-beep symptoms	78
Diagnostic error codes	78
POST error codes	81
Light path diagnostics	85
IDE RAID	87
Error symptoms	87
Service processor error codes	96
SCSI error codes	97
Temperature error messages	97
Power error messages	97
System shutdown	99
System errors	99
Temperature-related system shutdown	99
DASD checkout	100
Undetermined problems	100
Problem determination tips	101
Chapter 9. Parts listing, Type 8832	103
System	104
Appendix A. Getting help and technical assistance	105
Before you call	105
Using the documentation	105
Getting help and information from the World Wide Web	105
Software service and support	106
Hardware service and support	106
Appendix B. Safety information	107
General safety	107
Electrical safety	108
Safety inspection guide	109
Grounding requirements	110
Safety notices (multi-lingual translations)	110
Appendix C. Notices	147
Edition notice	147
Trademarks	148
Important notes	148
Product recycling and disposal	149
Battery return program	149
Electronic emission notices	150
Federal Communications Commission (FCC) statement	150
Industry Canada Class A emission compliance statement	150
Australia and New Zealand Class A statement	150
United Kingdom telecommunications safety requirement	150
European Union EMC Directive conformance statement	151
Taiwanese Class A warning statement	151
Chinese Class A warning statement	151
Japanese Voluntary Control Council for Interference (VCCI) statement	151
Index	153
B	153
C	153
D	153
E	153
F	153
G	154
H	154
I	154
J	154
K	154
L	154
M	154
N	154
O	154
P	154
R	155
S	155
T	155
U	155
V	155

Match case Limit results 1 per page

Note:

See “System” on page 94 to determine which components should be replaced by a field service technician.

ServerGuide problems

Symptom

FRU/action

The

ServerGuide Setup and

Installation

CD will not start.

Make sure that the CD-ROM drive is associated with the blade server that you

are configuring.

Make sure that the blade server supports the ServerGuide program and has a

startable (bootable) CD-ROM (or DVD-ROM) drive.

If the startup (boot) sequence settings have been altered, make sure that the

CD-ROM drive is first in the startup sequence.

The SCSI RAID program cannot

view all installed drives, or the

operating system cannot be

installed.

Make sure that there are no duplicate SCSI IDs or IRQ assignments.

Make sure that the hard disk drive is connected correctly.

The operating-system

installation program

continuously loops.

Make more space available on the hard disk.

The ServerGuide program will

not start the operating-system

CD.

Make sure that the operating-system CD is supported by the ServerGuide program.

See the

ServerGuide Setup and Installation

CD label for a list of operating-system

versions that support the ServerGuide program.

The operating system cannot be

installed; the option is not

available.

Make sure that the operating system is supported on the server. If the operating

system is supported, either there is no logical drive defined (SCSI RAID systems)

or the ServerGuide System Partition is not present. Run the ServerGuide program

and make sure that setup is complete.

Note:

See “System” on page 94 to determine which components should be replaced by a field service technician.

Software problem

Symptom

FRU/action

Suspected software problem.

To determine if problems are caused by the software, verify that:

The computer has the minimum memory needed to use the software. For

memory requirements, see the information that comes with the software.

Note:

If you have just installed an adapter or memory, you might have a

memory address conflict.

The software is designed to operate on the computer.

Other software works on the computer.

The software that you are using works on another system.

If you received any error messages when using the software program, see the

information that comes with the software for a description of the messages and