IBM HS40 Hardware Maintenance Manual - Page 105

ServerGuide

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Note: See Chapter 7, "Parts listing, Type 8839," on page 105 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. ServerGuide problems Symptom FRU/action Setup and Installation CD will not start. v Make sure that the server supports the ServerGuide program and has a startable (bootable) CD-ROM (or DVD-ROM) drive. v If the startup (boot) sequence settings have been altered, make sure that the CD-ROM drive is first in the startup sequence. v If more than one CD-ROM drive is installed, make sure that only one drive is set as the primary drive. Start the CD from the primary drive. SCSI RAID program cannot view all installed drives the operating system cannot be installed. v Make sure that there are no duplicate SCSI IDs or IRQ assignments. v Make sure that the hard disk drive is connected properly. The operating-system Installation program continuously loops. Make more space available on the hard disk. ServerGuide will not start the operating-system CD. Make sure that the NOS CD you have is supported by the ServerGuide program. See the CD label for a list of supported NOS versions. The operating system cannot be Make sure that the operating system is supported on the server. If the installed; the option is not operating system is supported, either there is no logical drive defined (SCSI RAID available. systems), or the ServerGuide System Partition is not present. Run the ServerGuide program, and make sure that setup is complete. Note: See Chapter 7, "Parts listing, Type 8839," on page 105 to determine which components should be replaced by a field service technician. Software problem Symptom FRU/action Suspected software problem. 1. To determine if problems are caused by the software, verify that: v The computer has the minimum memory needed to use the software. For memory requirements, see the information that comes with the software. Note: If you have just installed an adapter or memory, you might have a memory address conflict. v The software is designed to operate on the computer. v Other software works on the computer. v The software that you are using works on another system. If you received any error messages when using the software program, see the information that comes with the software for a description of the messages and suggested solutions to the problem. 2. If you have verified these items and the problem remains, contact your place of purchase. Note: See Chapter 7, "Parts listing, Type 8839," on page 105 to determine which components should be replaced by a field service technician. Universal Serial Bus (USB) port problems Symptom FRU/action A USB device does not work. Make sure that: v The correct USB device driver is installed. v The operating system supports USB devices. Chapter 6. Symptom-to-FRU index 95

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Note:
See
Chapter
7,
“Parts
listing,
Type
8839,”
on
page
105
to
determine
which
components
are
replaceable
by
the
customer
and
which
components
must
be
replaced
by
an
IBM
field
service
technician.
ServerGuide
problems
Symptom
FRU/action
Setup
and
Installation
CD
will
not
start.
v
Make
sure
that
the
server
supports
the
ServerGuide
program
and
has
a
startable
(bootable)
CD-ROM
(or
DVD-ROM)
drive.
v
If
the
startup
(boot)
sequence
settings
have
been
altered,
make
sure
that
the
CD-ROM
drive
is
first
in
the
startup
sequence.
v
If
more
than
one
CD-ROM
drive
is
installed,
make
sure
that
only
one
drive
is
set
as
the
primary
drive.
Start
the
CD
from
the
primary
drive.
SCSI
RAID
program
cannot
view
all
installed
drives
the
operating
system
cannot
be
installed.
v
Make
sure
that
there
are
no
duplicate
SCSI
IDs
or
IRQ
assignments.
v
Make
sure
that
the
hard
disk
drive
is
connected
properly.
The
operating-system
Installation
program
continuously
loops.
Make
more
space
available
on
the
hard
disk.
ServerGuide
will
not
start
the
operating-system
CD.
Make
sure
that
the
NOS
CD
you
have
is
supported
by
the
ServerGuide
program.
See
the
CD
label
for
a
list
of
supported
NOS
versions.
The
operating
system
cannot
be
installed;
the
option
is
not
available.
Make
sure
that
the
operating
system
is
supported
on
the
server.
If
the
operating
system
is
supported,
either
there
is
no
logical
drive
defined
(SCSI
RAID
systems),
or
the
ServerGuide
System
Partition
is
not
present.
Run
the
ServerGuide
program,
and
make
sure
that
setup
is
complete.
Note:
See
Chapter
7,
“Parts
listing,
Type
8839,”
on
page
105
to
determine
which
components
should
be
replaced
by
a
field
service
technician.
Software
problem
Symptom
FRU/action
Suspected
software
problem
.
1.
To
determine
if
problems
are
caused
by
the
software,
verify
that:
v
The
computer
has
the
minimum
memory
needed
to
use
the
software.
For
memory
requirements,
see
the
information
that
comes
with
the
software.
Note:
If
you
have
just
installed
an
adapter
or
memory,
you
might
have
a
memory
address
conflict.
v
The
software
is
designed
to
operate
on
the
computer.
v
Other
software
works
on
the
computer.
v
The
software
that
you
are
using
works
on
another
system.
If
you
received
any
error
messages
when
using
the
software
program,
see
the
information
that
comes
with
the
software
for
a
description
of
the
messages
and
suggested
solutions
to
the
problem.
2.
If
you
have
verified
these
items
and
the
problem
remains,
contact
your
place
of
purchase.
Note:
See
Chapter
7,
“Parts
listing,
Type
8839,”
on
page
105
to
determine
which
components
should
be
replaced
by
a
field
service
technician.
Universal
Serial
Bus
(USB)
port
problems
Symptom
FRU/action
A
USB
device
does
not
work.
Make
sure
that:
v
The
correct
USB
device
driver
is
installed.
v
The
operating
system
supports
USB
devices.
Chapter
6.
Symptom-to-FRU
index
95