IBM HS40 Hardware Maintenance Manual - Page 99

responding

Page 99 highlights

Note: See Chapter 7, "Parts listing, Type 8839," on page 105 to determine which components should be replaced by a field service technician. Diskette drive problems Symptom FRU/action Diskette drive activity LED stays on, or the system bypasses the diskette drive. 1. If there is a diskette in the drive, make sure that: v The diskette is inserted correctly in the drive. v The diskette is good and not damaged. (Try another diskette if you have one.) - The drive light comes on (one-second flash) when the diskette is inserted. v The diskette contains the necessary files to start the computer. v The diskette drive is enabled in the Configuration/Setup utility program. v The software program is working properly. v The cable is installed correctly (in the proper orientation). 2. To prevent diskette drive read/write errors, be sure the distance between monitors and diskette drives is at least 76 mm (3 in.). 3. Cable. 4. Run diskette drive diagnostics. 5. Diskette drive. 6. Media tray card. Note: See Chapter 7, "Parts listing, Type 8839," on page 105 to determine which components should be replaced by a field service technician. Expansion enclosure problems Symptom FRU/action The SCSI storage expansion unit used to work but does not work now. 1. Make sure that the enclosure is installed correctly. 2. For more information, see your SCSI storage expansion unit documentation. Note: See Chapter 7, "Parts listing, Type 8839," on page 105 to determine which components should be replaced by a field service technician. General problems Symptom FRU/action Problems such as broken Broken CRU/FRU cover locks or indicator LEDs not working Note: See Chapter 7, "Parts listing, Type 8839," on page 105 to determine which components should be replaced by a field service technician. Hard disk drive problems Symptom FRU/action Not all drives are recognized by the hard disk drive diagnostic test (Fixed Disk test). 1. Remove the first drive not recognized and try the hard disk drive diagnostic test again. 2. If the remaining drives are recognized, replace the drive you removed with a new one. System stops responding during hard disk drive diagnostic test. 1. Remove the hard disk drive being tested when the computer stopped responding and try the diagnostic test again. 2. If the hard disk drive diagnostic test runs successfully, replace the drive you removed with a new one. Chapter 6. Symptom-to-FRU index 89

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Note:
See
Chapter
7,
“Parts
listing,
Type
8839,”
on
page
105
to
determine
which
components
should
be
replaced
by
a
field
service
technician.
Diskette
drive
problems
Symptom
FRU/action
Diskette
drive
activity
LED
stays
on,
or
the
system
bypasses
the
diskette
drive.
1.
If
there
is
a
diskette
in
the
drive,
make
sure
that:
v
The
diskette
is
inserted
correctly
in
the
drive.
v
The
diskette
is
good
and
not
damaged.
(Try
another
diskette
if
you
have
one.)
The
drive
light
comes
on
(one-second
flash)
when
the
diskette
is
inserted.
v
The
diskette
contains
the
necessary
files
to
start
the
computer.
v
The
diskette
drive
is
enabled
in
the
Configuration/Setup
utility
program.
v
The
software
program
is
working
properly.
v
The
cable
is
installed
correctly
(in
the
proper
orientation).
2.
To
prevent
diskette
drive
read/write
errors,
be
sure
the
distance
between
monitors
and
diskette
drives
is
at
least
76
mm
(3
in.).
3.
Cable.
4.
Run
diskette
drive
diagnostics.
5.
Diskette
drive.
6.
Media
tray
card.
Note:
See
Chapter
7,
“Parts
listing,
Type
8839,”
on
page
105
to
determine
which
components
should
be
replaced
by
a
field
service
technician.
Expansion
enclosure
problems
Symptom
FRU/action
The
SCSI
storage
expansion
unit
used
to
work
but
does
not
work
now.
1.
Make
sure
that
the
enclosure
is
installed
correctly.
2.
For
more
information,
see
your
SCSI
storage
expansion
unit
documentation.
Note:
See
Chapter
7,
“Parts
listing,
Type
8839,”
on
page
105
to
determine
which
components
should
be
replaced
by
a
field
service
technician.
General
problems
Symptom
FRU/action
Problems
such
as
broken
cover
locks
or
indicator
LEDs
not
working
Broken
CRU/FRU
Note:
See
Chapter
7,
“Parts
listing,
Type
8839,”
on
page
105
to
determine
which
components
should
be
replaced
by
a
field
service
technician.
Hard
disk
drive
problems
Symptom
FRU/action
Not
all
drives
are
recognized
by
the
hard
disk
drive
diagnostic
test
(Fixed
Disk
test).
1.
Remove
the
first
drive
not
recognized
and
try
the
hard
disk
drive
diagnostic
test
again.
2.
If
the
remaining
drives
are
recognized,
replace
the
drive
you
removed
with
a
new
one.
System
stops
responding
during
hard
disk
drive
diagnostic
test.
1.
Remove
the
hard
disk
drive
being
tested
when
the
computer
stopped
responding
and
try
the
diagnostic
test
again.
2.
If
the
hard
disk
drive
diagnostic
test
runs
successfully,
replace
the
drive
you
removed
with
a
new
one.
Chapter
6.
Symptom-to-FRU
index
89