IBM HS40 Hardware Maintenance Manual - Page 106

Error, messages, error, codes, Service, processor - bladecenter specifications

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Note: See Chapter 7, "Parts listing, Type 8839," on page 105 to determine which components should be replaced by a field service technician. Network connection problems Symptom FRU/action One or more blade servers are unable to communicate with the network. Make sure that: v The switch modules for the network interface being used are installed in the correct BladeCenter bays and are configured and operating correctly. See the IBM BladeCenter Type 8677 Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD for details. v The settings in the switch module are appropriate for the blade server (settings in the switch module are blade-specific). If you installed an I/O expansion option, verify that: v The option is designed for the blade server. v You followed the installation instructions that came with the option. v The option is installed correctly. v You have not loosened any other installed options or cables. v You updated the configuration information in the Configuration/Setup Utility program. Whenever memory or an option is changed, you must update the configuration. If the problem remains, see "Undetermined problems" on page 101. Note: See Chapter 7, "Parts listing, Type 8839," on page 105 to determine which components should be replaced by a field service technician. Service processor problems Symptom FRU/action Service processor in the management module reports a general monitor failure. Disconnect the BladeCenter unit from all electrical sources, wait for 30 seconds, reconnect the BladeCenter unit to the electrical sources, and restart the server. If the problem remains, see "Undetermined problems" on page 101 and the IBM BladeCenter Type 8677 Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD. Error messages and error codes The system BIOS displays error messages on the video screen during POST if errors are detected. POST error codes are logged in the event log. The blade server has local system event log logging capability. The local system event log is stored in and updated by the baseboard management controller (BMC). For information about accessing the system event log, see "Viewing the test log" on page 27. System event log entries logged by the BMC and system event log entries logged by the management module might be different for the same event type. Service processor error messages Note: These codes are viewed in the BladeCenter management-module log. When viewed from the system-error log, service processor error messages will appear as text. To determine a possible error condition for the service processor, the system-error log (see "System errors" on page 100) will refer you to the management-module log in the BladeCenter unit. 96 BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

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Note:
See
Chapter
7,
“Parts
listing,
Type
8839,”
on
page
105
to
determine
which
components
should
be
replaced
by
a
field
service
technician.
Network
connection
problems
Symptom
FRU/action
One
or
more
blade
servers
are
unable
to
communicate
with
the
network.
Make
sure
that:
v
The
switch
modules
for
the
network
interface
being
used
are
installed
in
the
correct
BladeCenter
bays
and
are
configured
and
operating
correctly.
See
the
IBM
BladeCenter
Type
8677
Hardware
Maintenance
Manual
and
Troubleshooting
Guide
on
the
IBM
BladeCenter
Documentation
CD
for
details.
v
The
settings
in
the
switch
module
are
appropriate
for
the
blade
server
(settings
in
the
switch
module
are
blade-specific).
If
you
installed
an
I/O
expansion
option,
verify
that:
v
The
option
is
designed
for
the
blade
server.
v
You
followed
the
installation
instructions
that
came
with
the
option.
v
The
option
is
installed
correctly.
v
You
have
not
loosened
any
other
installed
options
or
cables.
v
You
updated
the
configuration
information
in
the
Configuration/Setup
Utility
program.
Whenever
memory
or
an
option
is
changed,
you
must
update
the
configuration.
If
the
problem
remains,
see
“Undetermined
problems”
on
page
101.
Note:
See
Chapter
7,
“Parts
listing,
Type
8839,”
on
page
105
to
determine
which
components
should
be
replaced
by
a
field
service
technician.
Service
processor
problems
Symptom
FRU/action
Service
processor
in
the
management
module
reports
a
general
monitor
failure.
Disconnect
the
BladeCenter
unit
from
all
electrical
sources,
wait
for
30
seconds,
reconnect
the
BladeCenter
unit
to
the
electrical
sources,
and
restart
the
server.
If
the
problem
remains,
see
“Undetermined
problems”
on
page
101
and
the
IBM
BladeCenter
Type
8677
Hardware
Maintenance
Manual
and
Troubleshooting
Guide
on
the
IBM
BladeCenter
Documentation
CD.
Error
messages
and
error
codes
The
system
BIOS
displays
error
messages
on
the
video
screen
during
POST
if
errors
are
detected.
POST
error
codes
are
logged
in
the
event
log.
The
blade
server
has
local
system
event
log
logging
capability.
The
local
system
event
log
is
stored
in
and
updated
by
the
baseboard
management
controller
(BMC).
For
information
about
accessing
the
system
event
log,
see
“Viewing
the
test
log”
on
page
27.
System
event
log
entries
logged
by
the
BMC
and
system
event
log
entries
logged
by
the
management
module
might
be
different
for
the
same
event
type.
Service
processor
error
messages
Note:
These
codes
are
viewed
in
the
BladeCenter
management-module
log.
When
viewed
from
the
system-error
log,
service
processor
error
messages
will
appear
as
text.
To
determine
a
possible
error
condition
for
the
service
processor,
the
system-error
log
(see
“System
errors”
on
page
100)
will
refer
you
to
the
management-module
log
in
the
BladeCenter
unit.
96
BladeCenter
HS40
Type
8839:
Hardware
Maintenance
Manual
and
Troubleshooting
Guide