IBM HS40 User Guide - Page 81

error, messages, ServerGuide, problems

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POST error messages The following table provides an abbreviated list of the error messages that might appear during POST. See the "Diagnostics" in the BladeCenter HS40 Type 8839 Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD or the IBM BladeCenter T Documentation CD that comes with your blade server for more information about the POST error messages. Table 5. Abbreviated list of POST error messages POST message Failing device or problem found Timer error (0000) The real-time clock battery has failed. CMOS date/time not set (0012) The time of day has not been set. Processor cache mismatch Microprocessor mismatch error (196) Suggested action Replace the battery or call for service. Set the date and time. Install microprocessors of identical type. Processor speed mismatch error (198) Processor models are different (8196) CPU speed mismatch (8197) Non-matching or missing DIMMs, user has not installed DIMMs correctly, or DIMM disabled by POST or user (289) A failing DIMM was disabled. Keyboard/interface error (004C) Keyboard and keyboard controller Make sure that the DIMMs are supported by your blade server and that they are installed correctly. v Make sure that the keyboard/mouse/video select button LED on the front of the blade server is lit, indicating that the blade server is connected to the shared BladeCenter keyboard. v Make sure that the keyboard cable is connected to the BladeCenter unit and that nothing is resting on the keyboard keys. ServerGuide problems The following table lists problem symptoms and suggested solutions. Table 6. ServerGuide Setup and Installation CD Symptom Suggested action The ServerGuide Setup and Installation CD will not start. v Make sure that the BladeCenter CD-ROM drive is associated with the blade server that you are configuring. v Make sure that the blade server supports the ServerGuide program and has a startable (bootable) CD-ROM (or DVD-ROM) drive. v If the startup (boot) sequence settings have been altered, make sure that the CD-ROM drive is first in the startup sequence. The SCSI RAID program cannot v Make sure that there are no duplicate SCSI IDs or IRQ assignments. view all installed drives, or the operating system cannot be v Make sure that the hard disk drive is connected correctly. installed. Chapter 6. Solving problems 67

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POST
error
messages
The
following
table
provides
an
abbreviated
list
of
the
error
messages
that
might
appear
during
POST.
See
the
“Diagnostics”
in
the
BladeCenter
HS40
Type
8839
Hardware
Maintenance
Manual
and
Troubleshooting
Guide
on
the
IBM
BladeCenter
Documentation
CD
or
the
IBM
BladeCenter
T
Documentation
CD
that
comes
with
your
blade
server
for
more
information
about
the
POST
error
messages.
Table
5.
Abbreviated
list
of
POST
error
messages
POST
message
Failing
device
or
problem
found
Suggested
action
Timer
error
(0000)
The
real-time
clock
battery
has
failed.
Replace
the
battery
or
call
for
service.
CMOS
date/time
not
set
(0012)
The
time
of
day
has
not
been
set.
Set
the
date
and
time.
Processor
cache
mismatch
error
(196)
Processor
speed
mismatch
error
(198)
Processor
models
are
different
(8196)
CPU
speed
mismatch
(8197)
Microprocessor
mismatch
Install
microprocessors
of
identical
type.
Non-matching
or
missing
DIMMs,
user
has
not
installed
DIMMs
correctly,
or
DIMM
disabled
by
POST
or
user
(289)
A
failing
DIMM
was
disabled.
Make
sure
that
the
DIMMs
are
supported
by
your
blade
server
and
that
they
are
installed
correctly.
Keyboard/interface
error
(004C)
Keyboard
and
keyboard
controller
v
Make
sure
that
the
keyboard/mouse/video
select
button
LED
on
the
front
of
the
blade
server
is
lit,
indicating
that
the
blade
server
is
connected
to
the
shared
BladeCenter
keyboard.
v
Make
sure
that
the
keyboard
cable
is
connected
to
the
BladeCenter
unit
and
that
nothing
is
resting
on
the
keyboard
keys.
ServerGuide
problems
The
following
table
lists
problem
symptoms
and
suggested
solutions.
Table
6.
ServerGuide
Setup
and
Installation
CD
Symptom
Suggested
action
The
ServerGuide
Setup
and
Installation
CD
will
not
start.
v
Make
sure
that
the
BladeCenter
CD-ROM
drive
is
associated
with
the
blade
server
that
you
are
configuring.
v
Make
sure
that
the
blade
server
supports
the
ServerGuide
program
and
has
a
startable
(bootable)
CD-ROM
(or
DVD-ROM)
drive.
v
If
the
startup
(boot)
sequence
settings
have
been
altered,
make
sure
that
the
CD-ROM
drive
is
first
in
the
startup
sequence.
The
SCSI
RAID
program
cannot
view
all
installed
drives,
or
the
operating
system
cannot
be
installed.
v
Make
sure
that
there
are
no
duplicate
SCSI
IDs
or
IRQ
assignments.
v
Make
sure
that
the
hard
disk
drive
is
connected
correctly.
Chapter
6.
Solving
problems
67