Kyocera K132 User Guide - Page 59

11 GETTING HELP Customer support Your service provider's customer support department may be accessible directly from your phone when you dial a number such as *611 (check with your service provider). They can answer questions about your phone, phone bill, call coverage area, and specific features available to you, such as call forwarding or voicemail. For questions about the phone features, refer to the materials provided with your phone, or visit www.kyocera-wireless.com. For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways: • Web site: www.kyocera-wireless.com • Email: [email protected] • Phone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401. Customer support phone numbers are also available in the following countries. Argentina: 0-800-666-0052 Australia: 1-800-507-000 Brazil: 0-800-55-2362 Chile: 800-43-1212 Colombia: 01-800-700-1546 India: Toll free:1-600-121214 Toll: 0124-284-5000 Mexico: 001-866-650-5103 New Zealand: 0-800-990-100 Panama: 001-800-201-1984 Peru: 0-800-51-934 Puerto Rico: 1-866-664-6443 Venezuela: 0-800-100-2640 Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information: • The name of your service provider. • The actual error message or problem you are experiencing. • The steps you took to reproduce the problem. • The phone's electronic serial number (ESN). Note: To locate the ESN select Menu → Phone Info and scroll down to ESN: for the 11-digit number. Qualified service If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service. User Guide for the Kyocera K132 Phone 51