Lenovo ThinkCentre M91p (English) User Guide - Page 129

Calling for service, Using other services, Problem determination, Hardware repair

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Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see "Diagnostic programs" on page 111. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support Calling for service During the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period: • Problem determination - Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem. • Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service. • Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available. These items are not covered by the warranty: • Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts • Identification of software problem sources • Configuration of BIOS as part of an installation or upgrade • Changes, modifications, or upgrades to device drivers • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs Refer to the ThinkCentre Safety and Warranty Guide that comes with your computer for information about your warranty type and duration. You must retain your proof of purchase to obtain warranty service. For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/support/phone or refer to the ThinkCentre Safety and Warranty Guide that comes with your computer. Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative. If possible, be at your computer when you call. Have the following information available: • Machine type and model • Serial numbers of your hardware products • Description of the problem • Exact wording of any error messages • Hardware and software configuration information Using other services If you travel with your computer or relocate it to a country where your desktop or notebook computer machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service. Chapter 11. Getting information, help, and service 115

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Most computers come with a set of diagnostic programs that help you identify hardware problems. For
instructions on using the diagnostic programs, see “Diagnostic programs” on page 111.
You can also get the latest technical information and download device drivers and updates from Lenovo
Support Web site at:
Calling for service
During the warranty period, you can get help and information by telephone through the Customer Support
Center.
The following services are available during the warranty period:
•
Problem determination
- Trained service personnel are available to assist you with determining a
hardware problem and deciding what action is necessary to fix the problem.
•
Hardware repair
- If the problem is caused by hardware under warranty, trained service personnel are
available to provide the applicable level of service.
•
Engineering Change management
- There might be changes that are required after a product has
been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your
hardware available.
These items are not covered by the warranty:
•
Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts
•
Identification of software problem sources
•
Configuration of BIOS as part of an installation or upgrade
•
Changes, modifications, or upgrades to device drivers
•
Installation and maintenance of network operating systems (NOS)
•
Installation and maintenance of application programs
Refer to the
ThinkCentre Safety and Warranty Guide
that comes with your computer for information about
your warranty type and duration. You must retain your proof of purchase to obtain warranty service.
For a list of the Lenovo Support phone numbers for your country or region, go to
ThinkCentre Safety and Warranty Guide
that comes
with your computer.
Note:
Phone numbers are subject to change without notice. If the number for your country or region is not
provided, contact your Lenovo reseller or Lenovo marketing representative.
If possible, be at your computer when you call. Have the following information available:
•
Machine type and model
•
Serial numbers of your hardware products
•
Description of the problem
•
Exact wording of any error messages
•
Hardware and software configuration information
Using other services
If you travel with your computer or relocate it to a country where your desktop or notebook computer
machine type is sold, your computer might be eligible for International Warranty Service, which automatically
entitles you to obtain warranty service throughout the warranty period. Service will be performed by service
providers authorized to perform warranty service.
Chapter 11
.
Getting information, help, and service
115