Lenovo ThinkPad 600X TP 600X User's Reference - Page 61

Getting service Help by telephone You can get support and information by telephone during the limited warranty period at no additional charge, through the IBM PC Help Center. Experienced technical-support representatives will be on hand to answer any questions you might have, such as: How to set up your computer How to install and set up your IBM options purchased directly from IBM or through an IBM reseller How to use the 30-day support for the preinstalled operating system How to get service How to get overnight shipment of customer-replaceable parts Please have the following information ready when you call: Serial number of your computer and proof of purchase Description of the problem Exact wording of the error message Hardware and software configuration information for your system If possible, be at your computer when you call: In the U.S. and Puerto Rico, call 1-800-772-2227. In Canada, call 1-800-565-3344. These lines are available 24 hours a day, 7 days a week. The answering technical-support representative can also fax or mail you technical or product information, such as: Product brochures Location of IBM resellers Services available from IBM For more information Online User's Guide. Chapter 1. Getting familiar with your computer 39