Lenovo ThinkPad X220i (English) User Guide - Page 223
Troubleshooting computer problems, Diagnosing problems
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Chapter 10. Troubleshooting computer problems This chapter provides information on helping your solve computer problems. • "Diagnosing problems" on page 207 • "Troubleshooting" on page 208 Diagnosing problems If you experience problems with your computer, use diagnostic solutions as a starting point for solving them. Using the Lenovo Solution Center program Note: The Lenovo Solution Center program is available only on some models that are preinstalled with the Windows 7 operating system. If your Windows 7 model is not preinstalled with the program, you can download it from http://www.lenovo.com/support. The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance. When you are setting up your computer, the Lenovo Solution Center program prompts you to create recovery media, which you can use to restore the hard disk drive to the factory default state. For more information, see "Creating and using recovery media" on page 107. To start the Lenovo Solution Center program in Windows 7, see "Accessing applications in Windows 7" on page 32. For additional information, refer to the Lenovo Solution Center help system. Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative. Using the Lenovo ThinkVantage Toolbox The Lenovo ThinkVantage Toolbox program enables you to view symptoms of computer problems and find solutions for them. It also includes automatic notification when action is required, computing assistance, advanced diagnostics, and diagnostic history. To start this program, do as follows: For Windows 7: Click Start ➙ Control Panel ➙ System and Security ➙ Lenovo - System Health and Diagnostics. For Windows Vista and XP: Click Start ➙ All Programs ➙ ThinkVantage ➙ Lenovo ThinkVantage Toolbox. When the application is launched, select a diagnostic test to run. If there is any problem, besides the error messages, a guidance also will be displayed to guide you to fix the problem. For additional information, refer to the ThinkVantage Toolbox help system. © Copyright Lenovo 2011 207