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Lenovo ThinkPad X220i (English) User Guide - Page 249

Software problems, Ports and connectors, USB problems, Solid state drive problems

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Solution: In the startup menu of the ThinkPad Setup, make sure that the hard disk drive is included in the "Boot priority order" list. If it is included in the "Excluded from boot order" list, it is disabled. Select the entry for it in the list and press the Shift+1 key. This moves the entry to the "Boot priority order" list. • Problem: After setting a hard disk password on the hard disk drive of the computer, you moved the drive to another computer. Now you cannot unlock the hard disk password. Solution: Your computer supports an enhanced password algorithm. Computers older than yours may not support such a security function. Solid state drive problems • Problem: When you compress files or folders by use of the data compression function in Windows, and then decompress them, the process of writing to or reading from the files or folders is slow. Solution: Apply the disk defragmentation tool in Windows for faster access to the data. Software problems • Problem: An application does not run correctly. Solution: Make sure that the problem is not being caused by the application. Check that your computer has the minimum required memory to run the application. Refer to the manuals supplied with the application. Check the following: - The application is designed to operate with your operating system. - Other applications run correctly on your computer. - The necessary device drivers are installed. - The application works when it is run on some other computer. If an error message appears while you are using the application program, refer to the manuals supplied with the application. If the application still does not run correctly, contact your place of purchase or a service representative for help. Ports and connectors This section includes the most common ports and connectors problems: Universal Serial Bus, and docking station or port replication. USB problems • Problem: A device connected to the USB connector does not work. Solution: Open the Device Manager window. Make sure that the USB device setup is correct, and that the assignment of computer resource and the installation of the device driver are correct. For Windows 7 and Windows Vista: 1. Click Start ➙ Control Panel. 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. For Windows XP: 1. Click Start ➙ Control Panel. 2. Click Performance and Maintenance, and click System. Chapter 10. Troubleshooting computer problems 233

Section	Page
Read this first	7
Important safety information	8
Conditions that require immediate action	9
Safety guidelines	9
Chapter 1. Product Overview	17
Locating computer controls, connectors, and indicators	17
Front view	17
Right-side view	24
Left-side view	28
Bottom view	31
Rear view	33
Status indicators	34
Locating important product information	39
Machine type and model label	39
FCC ID and IC Certification number label	40
Certificate of Authenticity label	42
Features	43
ThinkPad X220 and X220i features	43
ThinkPad X220 Tablet and X220i Tablet features	45
Specifications	46
ThinkPad X220 and X220i specifications	46
ThinkPad X220 Tabet and X220i Tablet specifications	47
Operating environment	48
ThinkVantage Technologies and software	48
Accessing applications in Windows 7	48
Access Connections	50
Active Protection System	50
Client Security Solution	50
Fingerprint Software	51
Lenovo Solution Center	51
Lenovo ThinkVantage Tools	51
Lenovo ThinkVantage Toolbox	52
Message Center Plus	52
Password Manager	52
Power Manager	52
Product Recovery	52
Presentation Director	53
Rescue and Recovery	53
System Update	53
ThinkVantage GPS	53
ThinkVantage Productivity Center	54
Lenovo SimpleTap	54
Lenovo ThinkVantage Tablet Shortcut Menu	54
Chapter 2. Using your computer	55
Register your computer	55
Frequently asked questions	55
Tablet mode	57
Using the tablet mode	57
Using the Tablet Digitizer Pen	59
Using the touch panel	60
Using the Tablet buttons	61
Using the Tablet Shortcut Menu	62
Special keys and buttons	62
ThinkVantage button	63
Numeric keypad	63
Function key combinations	65
Volume and mute buttons	68
Windows key and Application key	69
Using the UltraNav pointing device	70
Using the TrackPoint pointing device	70
Using the touch pad	72
Behavior of the UltraNav and an external mouse	73
Adding the UltraNav icon to the system tray	73
Power management	74
Checking battery status	74
Using the ac power adapter	74
Charging the battery	75
Maximizing battery life	75
Managing your battery power	75
Power-saving modes	75
Handling the battery	77
Connecting to the network	78
Ethernet connections	78
Wireless connections	78
Using a projector or external display	86
Changing display settings	86
Connecting a projector or external display	87
Setting up a presentation	91
Using dual displays	92
Using audio features	93
Using an integrated camera	94
Using the ThinkLight feature	95
Using the media card reader	95
Inserting an ExpressCard, a flash media card, or a smart card	96
Removing an ExpressCard, a flash media card, or a smart card	97
Chapter 3. You and your computer	99
Accessibility and comfort	99
Ergonomic information	99
Adjusting your computer to fit you	100
Accessibility information	101
FullScreen Magnifier function	101
Traveling with your computer	102
Travel tips	102
Travel accessories	102
Chapter 4. Security	105
Attaching a mechanical lock	105
Using passwords	105
Passwords and sleep (standby) mode	106
Typing passwords	106
Power-on password	106
Hard disk passwords	107
Supervisor password	109
Hard disk security	111
Setting the security chip	112
Using a fingerprint reader	113
Using a fingerprint reader in ThinkPad X220 and X220i	113
Using a fingerprint reader in ThinkPad X220 Table and X220i Tabl	116
Notice on deleting data from your hard disk drive or solid state	121
Using and understanding firewalls	122
Protecting data against viruses	122
Chapter 5. Recovery overview	123
Creating and using recovery media	123
Creating recovery media	124
Using recovery media	124
Performing backup and recovery operations	125
Performing a backup operation	125
Performing a recovery operation	125
Using the Rescue and Recovery workspace	126
Creating and using a rescue medium	127
Creating a rescue medium	127
Using a rescue medium	127
Reinstalling preinstalled applications and device drivers	128
Solving recovery problems	129
Chapter 6. Replacing devices	131
Static electricity prevention	131
Replacing the battery	132
Replacing the keyboard	134
Replacing the palm rest	138
Replacing the hard disk drive	141
Replacing the solid state drive	144
Installing and replacing the PCI Express Mini Card for wireless	147
Installing and replacing the PCI Express Mini Card for wireless	153
Installing and replacing the mSATA solid state drive	157
Replacing memory	159
Replacing the SIM card	162
Chapter 7. Enhancing your computer	165
Finding ThinkPad options	165
ThinkPad X220 UltraBase	165
ThinkPad X220 Ultrabase top view	166
ThinkPad X220 Ultrabase bottom view	167
Attaching a ThinkPad X220 Ultrabase	167
Detaching a ThinkPad X220 Ultrabase	169
Security feature	170
ThinkPad Battery 19+	171
Top view	172
Bottom view	172
Attaching a ThinkPad Battery 19+	172
Detaching a ThinkPad Battery 19+	173
Charging a ThinkPad Battery 19+	174
ThinkPad Port Replicator Series 3, ThinkPad Mini Dock Series 3,	175
Front view	176
Rear view	179
Attaching a ThinkPad Port Replicator Series 3, ThinkPad Mini Doc	182
Detaching a ThinkPad Port Replicator Series 3, ThinkPad Mini Doc	184
Security feature	186
Using the system lock key	188
Chapter 8. Advanced configuration	189
Installing a new operating system	189
Before you begin	189
Installing Windows 7	190
Installing Windows Vista	191
Installing Windows XP	192
Installing device drivers	194
Installing the driver for the 4-in-1 Media Card Reader	194
Installing the driver for USB 3.0	194
Installing ThinkPad Monitor File for Windows 2000/XP/Vista/7	195
Installing Intel Chipset Support for Windows 2000/XP/Vista/7	196
Installing drivers and software	197
ThinkPad Setup	197
Config menu	198
Date and time menu	198
Security menu	198
Startup menu	200
Restart menu	201
ThinkPad Setup items	201
Updating your system UEFI BIOS	212
Using system management	212
System management	213
Setting management features	214
Chapter 9. Preventing problems	217
General tips for preventing problems	217
Making sure device drivers are current	218
Getting the latest drivers from the Web site	218
Getting the latest drivers using System Update	218
Taking care of your computer	219
Cleaning the cover of your computer	221
Chapter 10. Troubleshooting computer problems	223
Diagnosing problems	223
Using the Lenovo Solution Center program	223
Using the Lenovo ThinkVantage Toolbox	223
Using the Lenovo Support Web site	224
Troubleshooting	224
Computer stops responding	224
Spills on the keyboard	225
Error messages	225
Errors without messages	227
Beep errors	228
Memory problems	228
Modem and networking	229
Keyboard and other pointing devices	233
Display and multimedia devices	235
Fingerprint reader problems	244
Battery and power	245
Drives and other storage devices	248
Software problems	249
Ports and connectors	249
USB problems	249
A docking station or port replicator problem	250
Chapter 11. Getting support	251
Before you contact Lenovo	251
Register your computer	251
Download system updates	251
Record information	251
Getting help and service	252
Using diagnostic programs	252
Lenovo support Web site	252
Calling Lenovo	252
Purchasing additional services	253
Appendix A. Regulatory Information	255
Wireless related information	255
Location of the UltraConnect™ wireless antennas	256
Locating wireless regulatory notices	257
Export classification notice	258
Electronic emission notices	258
Federal Communications Commission Declaration of Conformity	258
Industry Canada Class B emission compliance statement	258
European Union - Compliance to the Electromagnetic Compatibility	259
German Class B compliance statement	259
Korea Class B compliance statement	259
Japan VCCI Class B compliance statement	260
Japan compliance statement for products which connect to the pow	260
Lenovo product service information for Taiwan	260
Pointer to the printed pub for additional regulatory information	260
Appendix B. WEEE and recycling statements	261
Important WEEE information	261
Japan recycling statements	261
Recycling information for Brazil	262
Battery recycling information for the United States and Canada	262
Battery recycling information for the European Union	263
Battery recycling information for Taiwan	263
Appendix C. Notices	265
Trademarks	266
Appendix D. Restriction of Hazardous Substances Directive (RoHS)	267
China RoHS	267
Turkish RoHS	267
Ukraine RoHS	267

Match case Limit results 1 per page

Solution

: In the startup menu of the ThinkPad Setup, make sure that the hard disk drive is included in the

“Boot priority order” list. If it is included in the “Excluded from boot order” list, it is disabled. Select the

entry for it in the list and press the Shift+1 key. This moves the entry to the “Boot priority order” list.

•

Problem

: After setting a hard disk password on the hard disk drive of the computer, you moved the drive

to another computer. Now you cannot unlock the hard disk password.

Solution

: Your computer supports an enhanced password algorithm. Computers older than yours may

not support such a security function.

Solid state drive problems

•

Problem

: When you compress ﬁles or folders by use of the data compression function in Windows, and

then decompress them, the process of writing to or reading from the ﬁles or folders is slow.

Solution

: Apply the disk defragmentation tool in Windows for faster access to the data.

Software problems

•

Problem

: An application does not run correctly.

Solution

: Make sure that the problem is not being caused by the application.

Check that your computer has the minimum required memory to run the application. Refer to the manuals

supplied with the application.

Check the following:

–

The application is designed to operate with your operating system.

–

Other applications run correctly on your computer.

–

The necessary device drivers are installed.

–

The application works when it is run on some other computer.

If an error message appears while you are using the application program, refer to the manuals supplied

with the application.

If the application still does not run correctly, contact your place of purchase or a service representative for

help.

Ports and connectors

This section includes the most common ports and connectors problems: Universal Serial Bus, and docking

station or port replication.

USB problems

•

Problem

: A device connected to the USB connector does not work.

Solution

: Open the Device Manager window. Make sure that the USB device setup is correct, and that

the assignment of computer resource and the installation of the device driver are correct.

For Windows 7 and Windows Vista:

1. Click

Start

➙

Control Panel

2. Click

Hardware and Sound

3. Click

Device Manager

. If you are prompted for an administrator password or conﬁrmation, type the

password or provide conﬁrmation.

For Windows XP:

1. Click

Start

➙

Control Panel

2. Click

Performance and Maintenance

, and click

System

Chapter 10

Troubleshooting computer problems

233