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Lexmark CS310 User's Guide - Page 149

Tray problems, Step 3

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Troubleshooting 149 Action Yes Step 3 Go to step 4. Print a menu settings page, and then check to see if the internal option is listed in the Installed Options list. No Reinstall the internal option. Is the internal option listed in the menu settings page? Step 4 Go to step 5. Check if the option is available in the printer driver. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see "Updating available options in the printer driver" on page 21. Manually add the internal option in the printer driver. Is the internal option available in the printer driver? Step 5 a Check if the internal option is selected. The problem is solved. Contact customer support. Note: From the application you are using, select the internal option. For Mac OS X version 9 users, make sure the printer is set up in Chooser. b Resend the print job. Does the internal option operate correctly? Tray problems Action Yes No Step 1 The problem is solved. Go to step 2. a Open the tray and do one or more of the following: • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • If you are printing on custom‑size paper, then make sure that the paper guides rest against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator. • Make sure paper lies flat in the tray. b Check if the tray closes properly. Is the tray working? Step 2 a Turn off the printer, then wait about 10 seconds, and then turn the printer back on. b Resend the print job. The problem is solved. Go to step 3. Is the tray working?

Section	Page
Contents	2
Safety information	5
Learning about the printer	7
Finding information about the printer	7
Selecting a location for the printer	8
Printer configurations	9
Using the printer control panel	10
Understanding the colors of the indicator and Sleep button lights	11
Using the Embedded Web Server	11
Additional printer setup	13
Installing internal options	13
Available internal option	13
Installing a memory card	13
Installing hardware options	17
Order of installation	17
Installing a 650-sheet duo tray	18
Attaching cables	19
Setting up the printer software	20
Installing the printer software	20
Updating available options in the printer driver	21
Networking	22
Preparing to set up the printer on an Ethernet network	22
Installing the printer on an Ethernet network	22
Preparing to set up the printer on a wireless network	23
Connecting the printer to a wireless network using Wi-Fi Protected Setup	24
Connecting the printer to a wireless network using the printer software	25
Using the Wireless Setup Utility (Windows only)	25
Using the Wireless Setup Assistant (Macintosh only)	26
Connecting the printer to a wireless network using the Embedded Web Server	26
Verifying printer setup	27
Printing a menu settings page	27
Printing a network setup page	28
Loading paper and specialty media	29
Setting the paper size and type	29
Configuring Universal paper settings	29
Loading the 250-sheet tray	29
Loading the 650-sheet duo tray	32
Loading the multipurpose feeder	33
Loading the manual feeder	36
Linking and unlinking trays	38
Linking and unlinking trays	38
Creating a custom name for a paper type	38
Assigning a custom paper type name	39
Configuring a custom name	39
Paper and specialty media guide	40
Using specialty media	40
Tips on using letterhead	40
Tips on using transparencies	42
Tips on using envelopes	42
Tips on using labels	43
Tips on using card stock	43
Paper guidelines	43
Paper characteristics	43
Selecting paper	44
Selecting preprinted forms and letterhead	45
Using recycled paper and other office papers	45
Storing paper	46
Supported paper sizes, types, and weights	47
Supported paper sizes	47
Supported paper types and weights	48
Printing	50
Printing a document	50
Printing a document	50
Printing in black and white	50
Adjusting toner darkness	50
Using Max Speed and Max Yield	51
Printing information pages	52
Printing a font sample list	52
Canceling a print job	52
Canceling a print job from the printer control panel	52
Canceling a print job from the computer	52
Understanding the printer menus	53
Menus list	53
Supplies menu	53
Paper menu	54
Default Source menu	54
Paper Size/Type menu	55
Configure MP menu	58
Substitute Size menu	58
Paper Texture menu	58
Paper Weight menu	60
Paper Loading menu	62
Custom Types menu	63
Universal Setup menu	63
Reports menu	64
Reports menu	64
Network/Ports menu	65
Active NIC	65
Active NIC menu	65
Standard Network or Network [x]	65
Standard Network or Network [x] menu	65
Reports menu	67
Network Card menu	67
TCP/IP menu	67
IPv6 menu	68
Wireless menu	69
AppleTalk menu	70
Standard USB	70
Standard USB menu	70
Security menu	72
Set Date and Time menu	72
Settings menu	73
General settings	73
General Settings menu	73
Print settings	77
Setup menu	77
Finishing menu	78
Quality menu	80
Utilities menu	83
XPS menu	83
PDF menu	83
PostScript menu	84
PCL Emul menu	84
HTML menu	87
Image menu	88
Saving money and the environment	89
Saving paper and toner	89
Using recycled paper	89
Conserving supplies	89
Saving energy	90
Using Eco-Mode	90
Reducing printer noise	90
Adjusting Sleep mode	91
Using Hibernate mode	91
Setting Hibernate Timeout	92
Using Schedule Power Modes	93
Recycling	93
Recycling Lexmark products	93
Recycling Lexmark packaging	93
Returning Lexmark cartridges for reuse or recycling	94
Securing the printer	95
Statement of Volatility	95
Erasing volatile memory	95
Erasing non-volatile memory	95
Finding printer security information	96
Maintaining the printer	97
Cleaning the printer parts	97
Cleaning the printer	97
Checking the status of parts and supplies	97
Checking the status of parts and supplies	97
Estimated number of remaining pages	98
Ordering supplies	98
Using genuine Lexmark parts and supplies	98
Ordering toner cartridges	98
Ordering imaging kits	99
Ordering a waste toner bottle	99
Storing supplies	100
Replacing supplies	100
Replacing the waste toner bottle	100
Replacing a black and color imaging kit	104
Replacing toner cartridges	112
Replacing a developer unit	114
Moving the printer	121
Before moving the printer	121
Shipping the printer	121
Managing the printer	122
Finding advanced networking and administrator information	122
Checking the virtual display	122
Viewing reports	122
Configuring supply notifications from the Embedded Web Server	122
Modifying confidential print settings	123
Copying printer settings to other printers	124
Restoring factory default settings	124
Clearing jams	125
Avoiding jams	125
Understanding jam messages and locations	127
Jam, manual feeder [251.xx]	128
Jam, MP feeder [250.xx]	128
Jam, standard bin [203.xx]	130
Jam, front door [20y.xx]	131
Jam, duplex area. Open front door. [23y.xx]	132
Jam, fuser. Open front door. [202.xx]	133
Jam, tray [x] [24y.xx]	134
Troubleshooting	136
Understanding the printer messages	136
Adjusting color	136
Bin full. Remove paper.	136
Cannot collate large document [37]	136
Change [paper source] to [custom string]	136
Change [paper source] to [custom type name]	136
Change [paper source] to [paper type] [paper size]	136
Close door	137
[Color] cartridge low [88.xy]	137
[Color] cartridge nearly low [88.xy]	137
[Color] cartridge very low, [x] estimated pages remain [88.xy]	137
Complex page may misprint [39]	137
Error reading USB drive. Remove USB.	137
Incompatible tray [x] [59]	137
Insert tray [x]	137
Load [paper source] with [custom string]	138
Load [paper source] with [custom type name]	138
Load [paper source] with [paper size]	138
Load [paper source] with [paper type] [paper size]	138
Load Manual Feeder with [custom string]	139
Load Manual Feeder with [custom type name]	139
Load Manual Feeder with [paper size]	139
Load Manual Feeder with [paper type] [paper size]	139
Maintenance kit low [80.xy]	139
Maintenance kit nearly low [80.xy]	140
Maintenance kit very low, [x] estimated pages remain [80.xy]	140
Memory full [38]	140
Memory low, no Resource Save [35]	140
Network error, port [x] [54]	140
Network error, standard port [54]	140
Non-Lexmark [color] [supply type], see User’s Guide [33.xy]	141
Paper too short [34]	141
Printer restart. Check last job.	141
Reinstall missing or unresponsive [color] cartridge [31.xy]	142
Reinstall missing or unresponsive [type] imaging kit [31.xy]	142
Reload printed pages in Tray [x]	142
Remove packaging material, check all	142
Replace [color] cartridge, 0 estimated pages remain [88.xy]	142
Replace [color] cartridge, printer region mismatch [42.xy]	142
Replace [type] imaging kit, 0 estimated pages remain [84.xy]	143
Replace defective [color] cartridge [31.xy]	143
Replace defective [type] imaging kit [31.xy]	143
Replace maintenance kit, 0 estimated pages remain [80.xy]	143
Replace missing [color] cartridge [31.xy]	144
Replace missing [type] imaging kit [31.xy]	144
Replace missing waste toner bottle [82.xy]	144
Replace unsupported [color] cartridge [32.xy]	144
Replace unsupported [type] imaging kit [32.xy]	144
Replace waste toner bottle [82.xy]	144
Standard USB port disabled [56]	144
Supply needed to complete job	144
Too many trays. Remove some. [58]	145
[Type] imaging kit low [84.xy]	145
[Type] imaging kit nearly low [84.xy]	145
[Type] imaging kit very low, [x] estimated pages remain [84.xy]	145
Waste toner bottle nearly full [82.xy]	145
Weblink server not set up. Contact system administrator.	145
Solving printer problems	146
Basic printer problems	146
The printer is not responding	146
Printer display is blank	148
Option problems	148
Cannot detect memory card	148
Cannot detect internal option	148
Tray problems	149
Paper feed problems	150
Jammed pages are not reprinted	150
Paper frequently jams	151
Paper jam message remains after jam is cleared	151
Solving print problems	152
Printing problems	152
Incorrect characters print	152
Job prints from the wrong tray or on the wrong paper	152
Large jobs do not collate	153
Printing slows down	153
Print jobs do not print	154
Print job takes longer than expected	155
Tray linking does not work	155
Unexpected page breaks occur	156
Print quality problems	157
Characters have jagged or uneven edges	157
Clipped pages or images	157
Gray background on prints	158
Horizontal voids appear on prints	159
Incorrect margins on prints	160
Paper curl	161
Print irregularities	162
Print is too dark	163
Print is too light	164
Printer is printing blank pages	165
Printer is printing solid black pages	166
Repeating defects appear on prints	167
Shadow images appear on prints	167
Skewed print	168
Streaked horizontal lines appear on prints	169
Streaked vertical lines appear on prints	170
Toner fog or background shading appears on prints	171
Toner rubs off	172
Toner specks appear on prints	172
Transparency print quality is poor	173
Uneven print density	173
Vertical voids appear on prints	173
Color quality problems	174
FAQ about color printing	174
Prints on color transparencies appear dark when projected	176
The color of the print does not match the color of the original file	177
The print appears tinted	177
Embedded Web Server does not open	178
Contacting customer support	179
Notices	180
Product information	180
Edition notice	180
GOVERNMENT END USERS	181
Trademarks	181
Federal Communications Commission (FCC) compliance information statement	181
Modular component notice	182
Licensing notices	182
Noise emission levels	182
EU waste electronics information	182
Product disposal	183
Static sensitivity notice	183
ENERGY STAR	183
Temperature information	183
Información de la energía de México	183
Laser notice	184
Laser advisory label	184
Power consumption	184
Product power consumption	184
Sleep Mode	185
Off mode	185
Total energy usage	185
European Community (EC) directives conformity	185
Regulatory notices for wireless products	186
Exposure to radio frequency radiation	186
Industry Canada (Canada)	186
Notice to users in the European Union	187
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	189
Patent acknowledgment	191