Lexmark CS310 User's Guide - Page 159
Horizontal voids appear on prints, Step 1, Warning-Potential Damage
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Troubleshooting 159 Action Yes No Step 1 The problem is solved. Go to step 2. Reduce the toner darkness. a From the Quality menu on the printer control panel, reduce the toner density. Note: 4 is the factory default setting. b Resend the print job. Did the gray background disappear? Step 2 a Remove, and then reinstall the imaging kit. Warning-Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit. b Resend the print job. The problem is solved. Contact customer support. Did the gray background disappear? Horizontal voids appear on prints Leading edge Trailing edge Action Step 1 a Make sure your software program is using a correct fill pattern. b Resend the print job. Yes Go to step 2. Do horizontal voids appear on prints? Step 2 Go to step 3. a Load the specified tray or feeder with a recommended type of paper. b Resend the print job. Do horizontal voids appear on prints? No The problem is solved. The problem is solved.