Lexmark CS310 User's Guide - Page 153

Troubleshooting 153 Action Step 4 a Check if the trays are not linked. b Resend the print job. Did the job print from the correct tray or on the correct paper? Yes No The problem is solved. Contact customer support. Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). b Resend the print job. The problem is solved. Go to step 2. Did the job print and collate correctly? Step 2 a From the printer software, set Collate to (1,2,3) (1,2,3). Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu. b Resend the print job. The problem is solved. Go to step 3. Did the job print and collate correctly? Step 3 The problem is solved. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. Contact customer support. Did the job print and collate correctly? Printing slows down Notes: • When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser. • The printer speed may be reduced if printing for long periods of time, or printing at elevated temperatures. Action Yes No Place letter‑ or A4‑size paper in the tray, and then resend the print job. The problem is solved. Contact customer Does the print speed increase? support.