Lexmark MS911 Print Quality Guide - Page 10

Print Quality Guide Page 10 of 20 Action Step 7 Replace the photoconductor unit, and then resend the print job. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Yes Contact customer support. Is the print still too light? Printer is printing blank pages No The problem is solved. Action Yes Step 1 a Check if there is a packing material left on the photoconductor unit. 1 Remove the photoconductor unit. 2 Check if the packing material is properly removed from the photoconductor unit. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Reinstall the photoconductor unit. b Resend the print job. Go to step 2. Is the printer still printing blank pages? Step 2 a Clean the charger and the printhead lens. b Resend the print job. Go to step 3. Is the printer still printing blank pages? Step 3 Replace the photoconductor unit, and then resend the print job. Contact customer support. Is the printer still printing blank pages? No The problem is solved. The problem is solved. The problem is solved.