Lexmark MS911 Print Quality Guide - Page 16

Print Quality Guide Page 16 of 20 Action Yes Step 4 a Remove, and then reinstall the photoconductor unit. 1 Remove the photoconductor unit. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the photoconductor unit. b Resend the print job. Go to step 5. Do streaked vertical lines appear on prints? Step 5 a Clean the charger and the printhead lens. b Resend the print job. Go to step 6. Do streaked vertical lines appear on prints? Step 6 Replace the photoconductor unit, and then resend the print job. Contact customer support. Do streaked vertical lines appear on prints? Toner fog or background shading appears on prints No The problem is solved. The problem is solved. The problem is solved. ABCDE ABCDE ABCDE Action Step 1 a Clean the charger and the printhead lens. b Resend the print job. Yes Go to step 2. No The problem is solved. Did the toner fog or background shading disappear from the prints? Step 2 a Reinstall the photoconductor unit. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. b Resend the print job. The problem is solved. Go to step 3. Did the toner fog or background shading disappear from the prints?