Lexmark MS911 Print Quality Guide - Page 17

Print Quality Guide Page 17 of 20 Action Step 3 Replace the photoconductor unit, and then resend the print job. Did the toner fog or background shading disappear from the prints? Yes The problem is solved. No Contact customer support. Toner rubs off ABC DEF Leading edge Trailing edge Action Step 1 From the Paper menu on the printer control panel, check the paper type, texture, and weight. Yes Go to step 2. Do the paper type, texture, and weight match the paper loaded in the tray? Step 2 Resend the print job. Contact customer support. Does the toner still rub off? No Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray. The problem is solved. Toner specks appear on prints Action Step 1 a Clean the charger and the printhead lens. b Resend the print job. Do toner specks appear on prints? Step 2 Replace the photoconductor unit, and then resend the print job. Do toner specks appear on prints? Yes Go to step 2. No The problem is solved. Contact customer support. The problem is solved.