Lexmark MS911 Print Quality Guide - Page 12

Print Quality Guide Page 12 of 20 Action Yes Step 2 Go to step 3. a Replace the photoconductor unit if the distance between the defects is equal to 95.8 mm (3.77 in.). b Resend the print job. Do repeating defects still appear on prints? Step 3 a Replace the 300K maintenance kit if the distance between the defects is equal to either of the following: • 62.65 mm (2.47 in.) • 75.85 mm (2.99 in.) b Resend the print job. Contact customer support. Do repeating defects still appear on prints? Shadow images appear on prints Leading edge AABBCCDD AABBCCDD Trailing edge Action Step 1 Load paper with the correct paper type and weight in the tray. Yes Go to step 2. Is paper with the correct paper type and weight loaded in the tray? Step 2 From the control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. Go to step 3. Is the tray set to the type and weight of the paper loaded? Step 3 a Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. b Resend the print job. Go to step 4. Do shadow images still appear on prints? No The problem is solved. The problem is solved. No Load paper with the correct paper type and weight in the tray. Change the paper loaded in the tray to match the paper type and weight specified in the tray settings. The problem is solved.