Lexmark MS911 Print Quality Guide - Page 4

Print Quality Guide Page 4 of 20 Action Step 2 a Load the specified tray or feeder with a recommended type of paper. b Resend the print job. Yes Go to step 3. Do horizontal voids appear on prints? Step 3 a Remove, and then reinstall the photoconductor unit. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. b Resend the print job. Go to step 4. Do horizontal voids appear on prints? Step 4 a Clean the charger and the printhead lens. b Resend the print job. Go to step 5. Do horizontal voids appear on prints? Step 5 Replace the photoconductor unit, and then resend the print job. Contact customer support. Do horizontal voids appear on prints? Incorrect margins on prints No The problem is solved. The problem is solved. The problem is solved. The problem is solved. ABCD ABCD ABCD Action Yes Step 1 The problem is solved. a Move the width and length guides in the tray to the correct positions for the paper size loaded. b Resend the print job. No Go to step 2. Are the margins correct?