Lexmark MS911 Print Quality Guide - Page 15

Print Quality Guide Page 15 of 20 Action Step 6 Replace the photoconductor unit, and then resend the print job. Do streaked horizontal lines appear on prints? Yes Contact customer support. Streaked vertical lines appear on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes Step 1 a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. b Resend the print job. Go to step 2. Do streaked vertical lines appear on prints? Step 2 From the control panel, set the paper texture, type, and weight in the Paper menu to match the paper loaded in the tray. Go to step 3. Do the paper texture, type, and weight match the paper in the tray? Step 3 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked vertical lines appear on prints? Go to step 4. No The problem is solved. No The problem is solved. Do one or more of the following: • Specify the paper texture, type, and weight from the tray settings to match the paper loaded in the tray. • Change the paper loaded in the tray to match the paper texture, type, and weight specified in the tray settings. The problem is solved.