Lexmark MS911 Print Quality Guide - Page 2

Print Quality Guide Page 2 of 20 Action Step 1 a Move the paper guides in the tray to the correct positions for the paper loaded. b Resend the print job. Yes Go to step 2. Is the page or image clipped? Step 2 Go to step 3. From the control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Do the paper size and type match the paper loaded in the tray? Step 3 a Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. b Resend the print job. Go to step 4. Is the page or image clipped? Step 4 a Clean the charger and the printhead lens. b Resend the print job. Go to step 5. Is the page or image clipped? Step 5 a Remove, and then reinstall the photoconductor unit. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. b Resend the print job. Contact customer support. Is the page or image clipped? Gray background on prints Leading edge ABCDE ABCDE ABCDE Trailing edge No The problem is solved. Do one or more of the following: • Specify the paper size from the tray settings to match the paper loaded in the tray. • Change the paper loaded in the tray to match the paper size specified in the tray settings. The problem is solved. The problem is solved. The problem is solved.