Lexmark MS911 Print Quality Guide - Page 3

Print Quality Guide Page 3 of 20 Action Yes Step 1 The problem is solved. a From the Quality menu on the control panel, decrease the toner darkness. b Resend the print job. No Go to step 2. Did the gray background disappear from the prints? Step 2 The problem is solved. a Remove, and then reinstall the photoconductor unit and the toner cartridge. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. b Resend the print job. Go to step 3. Did the gray background disappear from the prints? Step 3 a Clean the charger and the printhead lens. b Resend the print job. The problem is solved. Go to step 4. Did the gray background disappear from the prints? Step 4 Replace the photoconductor unit, and then resend the print job. The problem is solved. Contact customer support. Did the gray background disappear from the prints? Horizontal voids appear on prints Leading edge Trailing edge Action Step 1 a Make sure that your software program is using a correct fill pattern. b Resend the print job. Do horizontal voids appear on prints? Yes Go to step 2. No The problem is solved.