Lexmark MS911 Print Quality Guide - Page 11

Printer is printing solid black pages Print Quality Guide Page 11 of 20 Action Step 1 a Reinstall the photoconductor unit. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. b Resend the print job. Yes Go to step 2. Is the printer printing solid black pages? Step 2 a Clean the charger and the printhead lens. b Resend the print job. Go to step 3. Is the printer printing solid black pages? Step 3 Replace the photoconductor unit, and then resend the print job. Contact customer support. Is the printer printing solid black pages? Repeating defects appear on prints No The problem is solved. The problem is solved. The problem is solved. Action Step 1 a Clean the charger and the printhead lens. b Resend the print job. Do repeating defects still appear on prints? Yes Go to step 2. No The problem is solved.