Motorola XOOM WI-FI User Guide Android 4.0 Ice Cream Sandwich - Page 32

Troubleshooting, Force a reboot, Reset your tablet, Service & repairs

Get Motorola XOOM WI-FI PDF manuals and user guides View all Motorola XOOM WI-FI manuals
Add to My Manuals
Save this manual to your list of manuals

Page 32 highlights

MOTOROLA XOOM LIFE. POWERED. Your tablet Start Touch Navigate Personalize Type Load up Surf Play & record Locate Email Chat Contact Read Work Connect Protect Accelerate Want More? Troubleshooting Safety, Regulatory & Legal + More Back Troubleshooting Support Next Troubleshooting Force a reboot In the unlikely event that your tablet becomes unresponsive, try a forced reboot-press and hold both Power/Sleep and Volume Up for more than 3 seconds. Reset your tablet If you want to clear your tablet, or if you forget your unlock PIN or Password, you can do a factory data reset to restore your tablet to its factory settings. Tip: If you forget your unlock Pattern, see "Quick start: Protect". Warning: The following procedure deletes all of your data on the tablet. This includes pictures, videos, documents, and other files that you have not backed up online or on a PC. 1 Read through all of the following steps before you begin, so that you can be ready. 2 Turn off your tablet (if necessary, force a reboot). 3 Press Power/Sleep to turn on the tablet. 4 When the red Motorola logo appears, wait a second and then press Volume Down. The Android Recovery prompt appears in the top left of the screen (if necessary, press Volume Down to change the prompt to Android Recovery). Press Volume Up to activate Android Recovery. Tip: If you activate the wrong prompt or run into problems, you can reboot and start over by holding both Power/Sleep and Volume Up. 5 When the Android logo appears, hold Power/Sleep and then press Volume Up. The recover menu appears. Press Volume Down to scroll to the factory reset option, then press Power/Sleep to activate it. Press Volume Down to scroll to the Yes confirmation, then press Power/Sleep to activate it. Service & repairs If you have questions or need assistance, go to http://www.motorola.com/support, where you can select from a number of customer care options. You can also contact the Motorola Customer Support Center at 1-800-734-5870 (United States), 1-888-390-6456 (TTY/TDD United States for hearing impaired), or 1-800-461-4575 (Canada).

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
LIFE.
POWERED.
B
ac
k
Next
More
Su
pp
ort
+
MOTOROLA XOOM
Your tablet
Start
Touch
Navigate
Personalize
Type
Load up
Surf
Play & record
Locate
Email
Chat
Contact
Read
Work
Connect
Protect
Accelerate
Want More?
Troubleshooting
Safety, Regulatory & Legal
Troubleshooting
Troubleshooting
Force a reboot
In the unlikely event that your tablet becomes
unresponsive, try a forced reboot—press and hold both
Power/Sleep
and Volume Up for more than 3 seconds.
Reset your tablet
If you want to clear your tablet, or if you forget your unlock
PIN
or
Password
, you can do a factory data reset to restore
your tablet to its factory settings.
Tip:
If you forget your unlock
Pattern
, see “
Quick start:
Protect
”.
Warning:
The following procedure deletes all of your data
on the tablet. This includes pictures, videos, documents,
and other files that you have not backed up online or on a
PC.
1
Read through all of the following steps before you begin,
so that you can be ready.
2
Turn off your tablet (if necessary, force a reboot).
3
Press Power/Sleep
to turn on the tablet.
4
When the red Motorola logo appears, wait a second and
then press Volume Down.
The Android Recovery prompt appears in the top left of
the screen (if necessary, press Volume Down to change
the prompt to Android Recovery). Press Volume Up to
activate Android Recovery.
Tip:
If you activate the wrong prompt or run into
problems, you can reboot and start over by holding both
Power/Sleep
and Volume Up.
5
When the Android logo appears, hold
Power/Sleep
and then press Volume Up.
The recover menu appears. Press Volume Down to scroll
to the factory reset option, then press
Power/Sleep
to activate it. Press Volume Down to
scroll to the Yes confirmation, then press
Power/Sleep
to activate it.
Service & repairs
If you have questions or need assistance, go to
, where you can select
from a number of customer care options. You can also
contact the Motorola Customer Support Center at
1-800-734-5870 (United States), 1-888-390-6456 (TTY/TDD
United States for hearing impaired), or 1-800-461-4575
(Canada).