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Netgear WAX220PA User Manual - Page 115

Power LED remains off, PoE+ connection, Power adapter

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Essentials WiFi 6 AX4200 Dual Band Multi-Gig Access Point Model WAX220 You can use the LEDs for troubleshooting. For more information, see the following sections: • Power LED remains off on page 115 • 2.4 GHz WLAN LED, 5 GHz WLAN LED, or both WLAN LEDs are off on page 116 • LAN LED is off in a setup with a power adapter on page 116 Power LED remains off Note: If you do not use a power adapter, the AP requires PoE+ (802.3at) power. Do not use a PoE (803.2.af) switch because the provided power is insufficient. PoE+ connection: If you use a PoE+ connection and the Power LED and other LEDs remain off when you connect the Ethernet cable to a PoE+ switch, do the following: • Make sure that the LEDs are not disabled (see Control the LEDs on page 88). • Make sure that the Ethernet cable between the AP and the PoE+ switch is correctly connected at both ends. • Make sure that the other end of the Ethernet cable is plugged into a PoE+ port, not a regular (non-PoE+) port. • Make sure that the switch is actually receiving power. • Make sure that the PoE power budget of the PoE+ switch is not oversubscribed so that the switch is capable of delivering PoE+ power to the AP. Most PoE switches have LEDs that indicate when they are providing PoE+ power on a port and an LED that indicates PoE oversubscription. Power adapter: If you use a power adapter and the Power LED and other LEDs remain off when you provide power to the AP, do the following: • Make sure that the LEDs are not disabled (see Control the LEDs on page 88). • Make sure that the power adapter is correctly connected to the AP, and that the power adapter is correctly connected to a functioning power outlet. If it is plugged into a power strip, make sure that the power strip is turned on. If it is plugged directly into the wall, verify that the outlet is not switched off. • Make sure that you are using the correct NETGEAR power adapter for this product. That is, do not use the power adapter for another NETGEAR product or a third-party power adapter. If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware problem, contact technical support at netgear.com/support. Perform Diagnostics and 115 Troubleshooting User Manual

Section	Page
Contents	3
1. Hardware Overview Model WAX220	7
Additional documentation	8
Unpack the AP	8
Top panel with LEDs	8
Hardware interfaces	10
Label	12
2. Installation and Initial Login	13
Set up the AP in your network	14
Set up the AP with a PoE+ network connection	14
Set up the AP with a non-PoE network connection	15
Initial login process	16
Connect directly to the AP over WiFi and log in for the first time	17
Connect to the AP over the LAN and log in for the first time	20
When to use aplogin.net and when to use the assigned IP address	23
Find the IP address of the AP	24
Log in to the AP after you complete the initial login process	25
Change the language	26
Join a user WiFi network on the AP	26
3. Manage the Wired Network Settings	28
Set a static IPv4 address	29
Reenable the DHCP client of the AP	30
Use an existing management VLAN	31
4. Manage Basic WiFi Settings	33
User WiFi networks	34
Set up or change a user WiFi network with WPA2 or WPA3 personal security	34
Set up or change an open user WiFi network	36
Set up or change a user WiFi network with WPA2 or WPA3 enterprise security	38
Set up or change a guest WiFi network	40
Management WiFi network	43
Change the password for the management WiFi network	43
Disable the idle time-out for the management WiFi network	44
Disable the management WiFi network	45
Change the AP’s device name	46
5. Manage Advanced WiFi Settings	48
Hide the name of a user WiFi network	49
Isolate clients of a user WiFi network without exceptions	50
Isolate clients of a user WiFi network and set exceptions	51
Enable VLAN isolation for a user WiFi network and set a VLAN ID	53
Enable fast roaming	54
Manage access to a user WiFi network based on a client’s MAC address	56
Manually block a WiFi client from a user WiFi network	58
Remove a WiFi client from an access control list	59
Set up a WiFi on/off schedule for a user WiFi network	60
Change the DHCP server settings for guest WiFi networks	62
6. Manage the WiFi Radio Settings	65
Change the country and region of operation	66
Manage the channel high throughput mode	67
Manage the WiFi channels	68
Manage the radio transmit power	70
Change the minimum bit rate	71
Manage client limits	72
Manage the multicast and unicast streams to WiFi clients	74
Manage the 802.11ax mode for the 2.4 GHz radio	75
Enable band steering	76
7. Maintain the AP	78
Update the AP firmware	79
Check for new firmware and update the AP	79
Manage the firmware update settings	80
Manually update the AP firmware	81
Back up or restore the configuration file	82
Back up the AP configuration settings	82
Restore the AP configuration settings	83
Change the AP login password	84
Manage the date and time settings	86
Manage Universal Plug and Play	87
Control the LEDs	88
Restart the AP from the device UI	89
Schedule the AP to automatically restart	90
Reset the AP to factory default settings	91
8. Monitor the AP and its Network Connections	94
Display the AP device, memory, LAN, and WiFi status information	95
Display the WiFi connections	98
Display the CPU, user WiFi network, and LAN traffic loads	100
Scan for neighboring access points and WiFi routers	102
Logs	103
View and manage the system log	103
Set up a remote log server	105
Set up email alerts	106
9. Perform Diagnostics and Troubleshooting	108
Send a ping	109
Send a traceroute request	110
Send a name server lookup request	111
Perform a speed test for the connection to a WiFi client	112
Quick tips for WiFi troubleshooting	113
Troubleshoot with the LEDs	114
Power LED remains off	115
2.4 GHz WLAN LED, 5 GHz WLAN LED, or both WLAN LEDs are off	116
LAN LED is off in a setup with a power adapter	116
Troubleshoot the WiFi connectivity	116
A WiFi device cannot connect to the AP	117
You cannot connect to the management WiFi network	118
Troubleshoot Internet browsing	119
You cannot log in to the AP over a LAN connection	119
Changes are not saved in the device UI	120
Troubleshoot your network using the ping utility of your computer or mobile device	121
Test the LAN path from a Windows-based computer to the AP	121
Test the path from a Windows-based computer to a remote device	122
A. Factory Default Settings and Technical Specifications	123
Factory default settings	124
Technical specifications	126
B. Mount the AP to a Wall or Ceiling	128
Mount the AP to a solid wall	129
Mount the AP to a T-bar	131

Match case Limit results 1 per page

You can use the LEDs for troubleshooting. For more information, see the following

sections:

•

Power

LED

remains

off

on page 115

•

2.4

GHz

WLAN

LED,

GHz

WLAN

LED,

both

WLAN

LEDs

are

off

on page 116

•

LAN

LED

off

setup

with

power

adapter

on page 116

Power LED remains off

Note:

If you do not use a power adapter, the AP requires PoE+ (802.3at) power. Do

not use a PoE (803.2.af) switch because the provided power is insufficient.

PoE+ connection

: If you use a PoE+ connection and the Power LED and other LEDs

remain off when you connect the Ethernet cable to a PoE+ switch, do the following:

•

Make sure that the LEDs are not disabled (see Control

the

LEDs

on page 88).

•

Make sure that the Ethernet cable between the AP and the PoE+ switch is correctly

connected at both ends.

•

Make sure that the other end of the Ethernet cable is plugged into a PoE+ port, not

a regular (non-PoE+) port.

•

Make sure that the switch is actually receiving power.

•

Make sure that the PoE power budget of the PoE+ switch is not oversubscribed so

that the switch is capable of delivering PoE+ power to the AP. Most PoE switches

have LEDs that indicate when they are providing PoE+ power on a port and an LED

that indicates PoE oversubscription.

Power adapter

: If you use a power adapter and the Power LED and other LEDs remain

off when you provide power to the AP, do the following:

•

Make sure that the LEDs are not disabled (see Control

the

LEDs

on page 88).

•

Make sure that the power adapter is correctly connected to the AP, and that the

power adapter is correctly connected to a functioning power outlet. If it is plugged

into a power strip, make sure that the power strip is turned on. If it is plugged directly

into the wall, verify that the outlet is not switched off.

•

Make sure that you are using the correct NETGEAR power adapter for this product.

That is, do not use the power adapter for another NETGEAR product or a third-party

power adapter.

If the error persists, a hardware problem might exist. For recovery instructions or help

with a hardware problem, contact technical support at netgear.com/support

User Manual

115

Perform Diagnostics and

Troubleshooting

Essentials WiFi 6 AX4200 Dual Band Multi-Gig Access Point Model WAX220