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GHz WLAN LED, or both WLAN LEDs are off, LAN LED is off in a setup with a power adapter

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Essentials WiFi 6 AX4200 Dual Band Multi-Gig Access Point Model WAX220 2.4 GHz WLAN LED, 5 GHz WLAN LED, or both WLAN LEDs are off If the 2.4 GHz WLAN LED, 5 GHz WLAN LED , or both WLAN LEDs are off, do the following: • Both WLAN LEDs are off: If both WLAN LEDs are off and you did not disable the LEDs (see Control the LEDs on page 88), the WiFi radios are probably off too. For more information about enabling or disabling the WiFi radios, see Set up a WiFi on/off schedule for a user WiFi network on page 60. • One WLAN LED is off: If only one WLAN LED is off, the associated radio band (2.4 GHz or 5 GHz) is probably disabled on all active user WiFi networks. For example, if the 5 GHz WLAN LED is off but the 2.4 GHz WLAN LED is lighting, the 5 GHz radio band is probably disabled for each active user WiFi network. For more information, see User WiFi networks on page 34. If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware problem, contact technical support at netgear.com/support. LAN LED is off in a setup with a power adapter If the LAN LED is off when you use a power adapter to provide power to the AP and you did not disable the LEDs (see Control the LEDs on page 88), check the following: • Make sure that the Ethernet cable connectors are securely plugged in at the AP LAN/PoE+ port and the network device. • Make sure that the connected network device is actually turned on. • Make sure that you are using the correct Ethernet cable. Use a standard Category 5 Ethernet patch cable. If the network device incorporates Auto Uplink™ (MDI/MDIX) ports, you can use either a crossover cable or a normal patch cable. Note: Unless you disabled the LEDs, both the Power LED and the LAN LED light when the AP receives power from a power adapter. If these LEDs do not light when you connect the power adpater, see Power LED remains off on page 115. Troubleshoot the WiFi connectivity If you want to change the WiFi settings of the AP's network, use a wired LAN connection to avoid being disconnected when the new WiFi settings take effect. Perform Diagnostics and 116 Troubleshooting User Manual

Section	Page
Contents	3
1. Hardware Overview Model WAX220	7
Additional documentation	8
Unpack the AP	8
Top panel with LEDs	8
Hardware interfaces	10
Label	12
2. Installation and Initial Login	13
Set up the AP in your network	14
Set up the AP with a PoE+ network connection	14
Set up the AP with a non-PoE network connection	15
Initial login process	16
Connect directly to the AP over WiFi and log in for the first time	17
Connect to the AP over the LAN and log in for the first time	20
When to use aplogin.net and when to use the assigned IP address	23
Find the IP address of the AP	24
Log in to the AP after you complete the initial login process	25
Change the language	26
Join a user WiFi network on the AP	26
3. Manage the Wired Network Settings	28
Set a static IPv4 address	29
Reenable the DHCP client of the AP	30
Use an existing management VLAN	31
4. Manage Basic WiFi Settings	33
User WiFi networks	34
Set up or change a user WiFi network with WPA2 or WPA3 personal security	34
Set up or change an open user WiFi network	36
Set up or change a user WiFi network with WPA2 or WPA3 enterprise security	38
Set up or change a guest WiFi network	40
Management WiFi network	43
Change the password for the management WiFi network	43
Disable the idle time-out for the management WiFi network	44
Disable the management WiFi network	45
Change the AP’s device name	46
5. Manage Advanced WiFi Settings	48
Hide the name of a user WiFi network	49
Isolate clients of a user WiFi network without exceptions	50
Isolate clients of a user WiFi network and set exceptions	51
Enable VLAN isolation for a user WiFi network and set a VLAN ID	53
Enable fast roaming	54
Manage access to a user WiFi network based on a client’s MAC address	56
Manually block a WiFi client from a user WiFi network	58
Remove a WiFi client from an access control list	59
Set up a WiFi on/off schedule for a user WiFi network	60
Change the DHCP server settings for guest WiFi networks	62
6. Manage the WiFi Radio Settings	65
Change the country and region of operation	66
Manage the channel high throughput mode	67
Manage the WiFi channels	68
Manage the radio transmit power	70
Change the minimum bit rate	71
Manage client limits	72
Manage the multicast and unicast streams to WiFi clients	74
Manage the 802.11ax mode for the 2.4 GHz radio	75
Enable band steering	76
7. Maintain the AP	78
Update the AP firmware	79
Check for new firmware and update the AP	79
Manage the firmware update settings	80
Manually update the AP firmware	81
Back up or restore the configuration file	82
Back up the AP configuration settings	82
Restore the AP configuration settings	83
Change the AP login password	84
Manage the date and time settings	86
Manage Universal Plug and Play	87
Control the LEDs	88
Restart the AP from the device UI	89
Schedule the AP to automatically restart	90
Reset the AP to factory default settings	91
8. Monitor the AP and its Network Connections	94
Display the AP device, memory, LAN, and WiFi status information	95
Display the WiFi connections	98
Display the CPU, user WiFi network, and LAN traffic loads	100
Scan for neighboring access points and WiFi routers	102
Logs	103
View and manage the system log	103
Set up a remote log server	105
Set up email alerts	106
9. Perform Diagnostics and Troubleshooting	108
Send a ping	109
Send a traceroute request	110
Send a name server lookup request	111
Perform a speed test for the connection to a WiFi client	112
Quick tips for WiFi troubleshooting	113
Troubleshoot with the LEDs	114
Power LED remains off	115
2.4 GHz WLAN LED, 5 GHz WLAN LED, or both WLAN LEDs are off	116
LAN LED is off in a setup with a power adapter	116
Troubleshoot the WiFi connectivity	116
A WiFi device cannot connect to the AP	117
You cannot connect to the management WiFi network	118
Troubleshoot Internet browsing	119
You cannot log in to the AP over a LAN connection	119
Changes are not saved in the device UI	120
Troubleshoot your network using the ping utility of your computer or mobile device	121
Test the LAN path from a Windows-based computer to the AP	121
Test the path from a Windows-based computer to a remote device	122
A. Factory Default Settings and Technical Specifications	123
Factory default settings	124
Technical specifications	126
B. Mount the AP to a Wall or Ceiling	128
Mount the AP to a solid wall	129
Mount the AP to a T-bar	131

Match case Limit results 1 per page

2.4 GHz WLAN LED, 5 GHz WLAN LED, or both WLAN LEDs

are off

If the 2.4 GHz WLAN LED, 5 GHz WLAN LED , or both WLAN LEDs are off, do the

following:

•

Both WLAN LEDs are off

: If both WLAN LEDs are off and you did not disable the

LEDs (see Control

the

LEDs

on page 88), the WiFi radios are probably off too. For

more information about enabling or disabling the WiFi radios, see Set

WiFi

on/off

schedule

for

user

WiFi

network

on page 60.

•

One WLAN LED is off

: If only one WLAN LED is off, the associated radio band

(2.4 GHz or 5 GHz) is probably disabled on all active user WiFi networks. For example,

if the 5 GHz WLAN LED is off but the 2.4 GHz WLAN LED is lighting, the 5 GHz radio

band is probably disabled for each active user WiFi network. For more information,

see User

WiFi

networks

on page 34.

If the error persists, a hardware problem might exist. For recovery instructions or help

with a hardware problem, contact technical support at netgear.com/support

LAN LED is off in a setup with a power adapter

If the LAN LED is off when you use a power adapter to provide power to the AP and you

did not disable the LEDs (see Control

the

LEDs

on page 88), check the following:

•

Make sure that the Ethernet cable connectors are securely plugged in at the AP

LAN/PoE+ port and the network device.

•

Make sure that the connected network device is actually turned on.

•

Make sure that you are using the correct Ethernet cable. Use a standard Category

5 Ethernet patch cable. If the network device incorporates Auto Uplink™ (MDI/MDIX)

ports, you can use either a crossover cable or a normal patch cable.

Note:

Unless you disabled the LEDs, both the Power LED and the LAN LED light when

the AP receives power from a power adapter. If these LEDs do not light when you

connect the power adpater, see Power

LED

remains

off

on page 115.

Troubleshoot the WiFi connectivity

If you want to change the WiFi settings of the AP’s network, use a wired LAN connection

to avoid being disconnected when the new WiFi settings take effect.

User Manual

116

Perform Diagnostics and

Troubleshooting

Essentials WiFi 6 AX4200 Dual Band Multi-Gig Access Point Model WAX220