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Netgear WAX220PA User Manual - Page 121

Troubleshoot your network using the ping utility of your computer or mobile device

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Essentials WiFi 6 AX4200 Dual Band Multi-Gig Access Point Model WAX220 Troubleshoot your network using the ping utility of your computer or mobile device Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can troubleshoot a network using the ping utility in your computer or mobile device. Test the LAN path from a Windows-based computer to the AP You can ping the AP from a Windows-based computer to verify that the path to your AP is set up correctly. You can use a WiFi or wired connection to the AP. To ping the AP from a Windows-based computer: 1. From the Windows toolbar, click the Start button and select Run. 2. In the field provided, type ping followed by the IP address of the AP, as in this example: ping www.aplogin.net 3. Click the OK button. You see a message like this one: Pinging with 32 bytes of data If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx If the path is not working, you see this message: Request timed out If the path is not functioning correctly, check to see if the following is correct: • Correct LAN subnet? Verify that the IP addresses and LAN subnet for the AP and your computer are correct. For more information, see Display the AP device, memory, LAN, and WiFi status information on page 95. • Correct physical connections? If the AP and computer are connected through a switch or hub, make sure that the link LEDs are lit for the switch ports that are connected to the AP and computer. • Correct software? Perform Diagnostics and 121 Troubleshooting User Manual

Section	Page
Contents	3
1. Hardware Overview Model WAX220	7
Additional documentation	8
Unpack the AP	8
Top panel with LEDs	8
Hardware interfaces	10
Label	12
2. Installation and Initial Login	13
Set up the AP in your network	14
Set up the AP with a PoE+ network connection	14
Set up the AP with a non-PoE network connection	15
Initial login process	16
Connect directly to the AP over WiFi and log in for the first time	17
Connect to the AP over the LAN and log in for the first time	20
When to use aplogin.net and when to use the assigned IP address	23
Find the IP address of the AP	24
Log in to the AP after you complete the initial login process	25
Change the language	26
Join a user WiFi network on the AP	26
3. Manage the Wired Network Settings	28
Set a static IPv4 address	29
Reenable the DHCP client of the AP	30
Use an existing management VLAN	31
4. Manage Basic WiFi Settings	33
User WiFi networks	34
Set up or change a user WiFi network with WPA2 or WPA3 personal security	34
Set up or change an open user WiFi network	36
Set up or change a user WiFi network with WPA2 or WPA3 enterprise security	38
Set up or change a guest WiFi network	40
Management WiFi network	43
Change the password for the management WiFi network	43
Disable the idle time-out for the management WiFi network	44
Disable the management WiFi network	45
Change the AP’s device name	46
5. Manage Advanced WiFi Settings	48
Hide the name of a user WiFi network	49
Isolate clients of a user WiFi network without exceptions	50
Isolate clients of a user WiFi network and set exceptions	51
Enable VLAN isolation for a user WiFi network and set a VLAN ID	53
Enable fast roaming	54
Manage access to a user WiFi network based on a client’s MAC address	56
Manually block a WiFi client from a user WiFi network	58
Remove a WiFi client from an access control list	59
Set up a WiFi on/off schedule for a user WiFi network	60
Change the DHCP server settings for guest WiFi networks	62
6. Manage the WiFi Radio Settings	65
Change the country and region of operation	66
Manage the channel high throughput mode	67
Manage the WiFi channels	68
Manage the radio transmit power	70
Change the minimum bit rate	71
Manage client limits	72
Manage the multicast and unicast streams to WiFi clients	74
Manage the 802.11ax mode for the 2.4 GHz radio	75
Enable band steering	76
7. Maintain the AP	78
Update the AP firmware	79
Check for new firmware and update the AP	79
Manage the firmware update settings	80
Manually update the AP firmware	81
Back up or restore the configuration file	82
Back up the AP configuration settings	82
Restore the AP configuration settings	83
Change the AP login password	84
Manage the date and time settings	86
Manage Universal Plug and Play	87
Control the LEDs	88
Restart the AP from the device UI	89
Schedule the AP to automatically restart	90
Reset the AP to factory default settings	91
8. Monitor the AP and its Network Connections	94
Display the AP device, memory, LAN, and WiFi status information	95
Display the WiFi connections	98
Display the CPU, user WiFi network, and LAN traffic loads	100
Scan for neighboring access points and WiFi routers	102
Logs	103
View and manage the system log	103
Set up a remote log server	105
Set up email alerts	106
9. Perform Diagnostics and Troubleshooting	108
Send a ping	109
Send a traceroute request	110
Send a name server lookup request	111
Perform a speed test for the connection to a WiFi client	112
Quick tips for WiFi troubleshooting	113
Troubleshoot with the LEDs	114
Power LED remains off	115
2.4 GHz WLAN LED, 5 GHz WLAN LED, or both WLAN LEDs are off	116
LAN LED is off in a setup with a power adapter	116
Troubleshoot the WiFi connectivity	116
A WiFi device cannot connect to the AP	117
You cannot connect to the management WiFi network	118
Troubleshoot Internet browsing	119
You cannot log in to the AP over a LAN connection	119
Changes are not saved in the device UI	120
Troubleshoot your network using the ping utility of your computer or mobile device	121
Test the LAN path from a Windows-based computer to the AP	121
Test the path from a Windows-based computer to a remote device	122
A. Factory Default Settings and Technical Specifications	123
Factory default settings	124
Technical specifications	126
B. Mount the AP to a Wall or Ceiling	128
Mount the AP to a solid wall	129
Mount the AP to a T-bar	131