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Netgear WAX220PA User Manual - Page 119

Troubleshoot Internet browsing, You cannot log in to the AP over a LAN connection

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Essentials WiFi 6 AX4200 Dual Band Multi-Gig Access Point Model WAX220 Troubleshoot Internet browsing If a WiFi device is connected to the AP but unable to load any web pages from the Internet, it might be for one of the following reasons: • The WiFi device might not recognize any DNS server addresses. If you manually entered a DNS address when you set up the AP (that is, the AP uses static IP address settings), restart the WiFi device and verify the DNS address. • The WiFi device might not use the correct IP address (TCP/IP) settings. If the WiFi device obtains its information by DHCP, restart the WiFi device and verify that the address is in the correct IP address range that the AP assigns to WiFi clients: - For WiFi devices that connect to a regular user WiFi network, the IP address is one from the address range that the DHCP server (or router) in your network assigns. - For WiFi devices that connect to a guest user WiFi network, the IP address is from a different address range that you can customize (see Change the DHCP server settings for guest WiFi networks on page 62). For information about IP address problems, see Troubleshoot your network using the ping utility of your computer or mobile device on page 121. Note: If you are connected to the management WiFi to manage the AP, you cannot get an Internet connection. This is by design. For more information, see Management WiFi network on page 43. You cannot log in to the AP over a LAN connection If you are unable to log in to the AP from a computer on your local network and use the AP's device UI, check the following: • If you are using an Ethernet-connected computer, check the Ethernet cable between the computer and the AP. • Make sure that the IP address of your computer is in the same subnet as the AP. If you disabled the AP's DHCP client and configured a fixed (static) IP address when you connected the AP to your network (see Set a static IPv4 address on page 29), change the IP address and subnet mask on your computer to so that the IP addresses of your computer and the AP are in the same IP subnet. Perform Diagnostics and 119 Troubleshooting User Manual

Section	Page
Contents	3
1. Hardware Overview Model WAX220	7
Additional documentation	8
Unpack the AP	8
Top panel with LEDs	8
Hardware interfaces	10
Label	12
2. Installation and Initial Login	13
Set up the AP in your network	14
Set up the AP with a PoE+ network connection	14
Set up the AP with a non-PoE network connection	15
Initial login process	16
Connect directly to the AP over WiFi and log in for the first time	17
Connect to the AP over the LAN and log in for the first time	20
When to use aplogin.net and when to use the assigned IP address	23
Find the IP address of the AP	24
Log in to the AP after you complete the initial login process	25
Change the language	26
Join a user WiFi network on the AP	26
3. Manage the Wired Network Settings	28
Set a static IPv4 address	29
Reenable the DHCP client of the AP	30
Use an existing management VLAN	31
4. Manage Basic WiFi Settings	33
User WiFi networks	34
Set up or change a user WiFi network with WPA2 or WPA3 personal security	34
Set up or change an open user WiFi network	36
Set up or change a user WiFi network with WPA2 or WPA3 enterprise security	38
Set up or change a guest WiFi network	40
Management WiFi network	43
Change the password for the management WiFi network	43
Disable the idle time-out for the management WiFi network	44
Disable the management WiFi network	45
Change the AP’s device name	46
5. Manage Advanced WiFi Settings	48
Hide the name of a user WiFi network	49
Isolate clients of a user WiFi network without exceptions	50
Isolate clients of a user WiFi network and set exceptions	51
Enable VLAN isolation for a user WiFi network and set a VLAN ID	53
Enable fast roaming	54
Manage access to a user WiFi network based on a client’s MAC address	56
Manually block a WiFi client from a user WiFi network	58
Remove a WiFi client from an access control list	59
Set up a WiFi on/off schedule for a user WiFi network	60
Change the DHCP server settings for guest WiFi networks	62
6. Manage the WiFi Radio Settings	65
Change the country and region of operation	66
Manage the channel high throughput mode	67
Manage the WiFi channels	68
Manage the radio transmit power	70
Change the minimum bit rate	71
Manage client limits	72
Manage the multicast and unicast streams to WiFi clients	74
Manage the 802.11ax mode for the 2.4 GHz radio	75
Enable band steering	76
7. Maintain the AP	78
Update the AP firmware	79
Check for new firmware and update the AP	79
Manage the firmware update settings	80
Manually update the AP firmware	81
Back up or restore the configuration file	82
Back up the AP configuration settings	82
Restore the AP configuration settings	83
Change the AP login password	84
Manage the date and time settings	86
Manage Universal Plug and Play	87
Control the LEDs	88
Restart the AP from the device UI	89
Schedule the AP to automatically restart	90
Reset the AP to factory default settings	91
8. Monitor the AP and its Network Connections	94
Display the AP device, memory, LAN, and WiFi status information	95
Display the WiFi connections	98
Display the CPU, user WiFi network, and LAN traffic loads	100
Scan for neighboring access points and WiFi routers	102
Logs	103
View and manage the system log	103
Set up a remote log server	105
Set up email alerts	106
9. Perform Diagnostics and Troubleshooting	108
Send a ping	109
Send a traceroute request	110
Send a name server lookup request	111
Perform a speed test for the connection to a WiFi client	112
Quick tips for WiFi troubleshooting	113
Troubleshoot with the LEDs	114
Power LED remains off	115
2.4 GHz WLAN LED, 5 GHz WLAN LED, or both WLAN LEDs are off	116
LAN LED is off in a setup with a power adapter	116
Troubleshoot the WiFi connectivity	116
A WiFi device cannot connect to the AP	117
You cannot connect to the management WiFi network	118
Troubleshoot Internet browsing	119
You cannot log in to the AP over a LAN connection	119
Changes are not saved in the device UI	120
Troubleshoot your network using the ping utility of your computer or mobile device	121
Test the LAN path from a Windows-based computer to the AP	121
Test the path from a Windows-based computer to a remote device	122
A. Factory Default Settings and Technical Specifications	123
Factory default settings	124
Technical specifications	126
B. Mount the AP to a Wall or Ceiling	128
Mount the AP to a solid wall	129
Mount the AP to a T-bar	131

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Troubleshoot Internet browsing

If a WiFi device is connected to the AP but unable to load any web pages from the

Internet, it might be for one of the following reasons:

•

The WiFi device might not recognize any DNS server addresses.

If you manually entered a DNS address when you set up the AP (that is, the AP uses

static IP address settings), restart the WiFi device and verify the DNS address.

•

The WiFi device might not use the correct IP address (TCP/IP) settings.

If the WiFi device obtains its information by DHCP, restart the WiFi device and verify

that the address is in the correct IP address range that the AP assigns to WiFi clients:

For WiFi devices that connect to a regular user WiFi network, the IP address is

one from the address range that the DHCP server (or router) in your network

assigns.

For WiFi devices that connect to a

guest

user WiFi network, the IP address is from

a different address range that you can customize (see Change

the

DHCP

server

settings

for

guest

WiFi

networks

on page 62).

For information about IP address problems, see Troubleshoot

your

network

using

the

ping

utility

your

computer

mobile

device

on page 121.

Note:

If you are connected to the management WiFi to manage the AP, you cannot

get an Internet connection. This is by design. For more information, see Management

WiFi

network

on page 43.

You cannot log in to the AP over a LAN

connection

If you are unable to log in to the AP from a computer on your local network and use the

AP’s device UI, check the following:

•

If you are using an Ethernet-connected computer, check the Ethernet cable between

the computer and the AP.

•

Make sure that the IP address of your computer is in the same subnet as the AP.

If you disabled the AP’s DHCP client and configured a fixed (static) IP address when

you connected the AP to your network (see Set

static

IPv4

address

on page 29),

change the IP address and subnet mask on your computer to so that the IP addresses

of your computer and the AP are in the same IP subnet.

User Manual

119

Perform Diagnostics and

Troubleshooting

Essentials WiFi 6 AX4200 Dual Band Multi-Gig Access Point Model WAX220