Netgear WG511U WG511U User Manual - Page 32

Troubleshooting, Basic Tips - problem

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User's Manual for the NETGEAR Double 108 Mbps Wireless PC Card 32-bit CardBus WG511U Troubleshooting Use the information below to solve common problems you may encounter. Also, please refer to the knowledge base on the NETGEAR web site at www.netgear.com/support/main.asp. Basic Tips If you have problems connected to your wireless network, try the tips below. Symptom The PC Card LEDs are not lit. Cause The WG511U is not inserted into the slot properly or the WG511U software is not loaded. The LEDs blink alternately and cannot connect to an access point. The WG511U is attempting to connect to an access point, but cannot connect. I can connect to an access point, but I cannot connect to other computers on the network or the Internet. This could be a physical layer problem or a network configuration problem. Solution Remove and reinsert the WG511U. Check the Windows device manager to see if the PC Card is recognized and enabled. Reload the WG511U software, if necessary. Try to install the WG511U in a different slot on your system if one is available. The access point may not be powered on. Or, the access point and the PC card are not configured with the same wireless parameters. Check the SSID and WEP settings. Check to make sure that the access point is physically connected to the Ethernet network. Make sure that the IP addresses and the Windows networking parameters are all configured correctly. Restart the cable or DSL modem, router, access point, and notebook PC. 3-14 August 2004 Basic Setup

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User’s Manual for the NETGEAR Double 108 Mbps Wireless PC Card 32-bit CardBus WG511U
3-14
Basic Setup
August 2004
Troubleshooting
Use the information below to solve common problems you may encounter. Also, please refer to the
knowledge base on the NETGEAR web site at
www.netgear.com/support/main.asp
.
Basic Tips
If you have problems connected to your wireless network, try the tips below.
Symptom
Cause
Solution
The PC Card
LEDs are not lit.
The WG511U is
not inserted into
the slot properly
or the WG511U
software is not
loaded.
Remove and reinsert the WG511U.
Check the Windows device manager to see if the PC
Card is recognized and enabled. Reload the WG511U
software, if necessary.
Try to install the WG511U in a different slot on your
system if one is available.
The LEDs blink
alternately and
cannot connect
to an access
point.
The WG511U is
attempting to
connect to an
access point, but
cannot connect.
The access point may not be powered on. Or, the
access point and the PC card are not configured with
the same wireless parameters. Check the SSID and
WEP settings.
I can connect to
an access point,
but I cannot
connect to other
computers on
the network or
the Internet.
This could be a
physical layer
problem or a
network
configuration
problem.
Check to make sure that the access point is physically
connected to the Ethernet network.
Make sure that the IP addresses and the Windows
networking parameters are all configured correctly.
Restart the cable or DSL modem, router, access point,
and notebook PC.