Panasonic KV-S1025C Scanner - Page 41
Troubleshooting - scanner troubleshooting
UPC - 092281858029
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Troubleshooting If a problem occurs while the unit is being used, check the following items, and check the scanner status with the User Utility. If the unit still malfunctions, turn it OFF, unplug the AC adaptor from the scanner, and call for service. Symptom Possible Cause Remedy The LED (Green) does not light when the AC adaptor is connected to the scanner. The computer does not recognize the scanner. Scan speed is slow at USB connection. The document has been loaded on the feed tray. But the scanner does not start scanning. Scanned image is slanted. Problem with the AC outlet. Check and reset the circuit breaker. The power switch is off. Push the power switch to turn it on (See page 12). The power cord is not plugged in. Insert the power plug firmly (See page 12). Problem with the AC adaptor. Disconnect the scanner from the AC outlet, and call for service. The scanner is not connected to the computer correctly. Connect the USB cable correctly. The scanner is not registered correctly. Uninstall the scanner from the computer. Register the scanner hardware again (See page 14). The USB interface of the computer is not installed correctly. Check the computer whether the USB interface of your computer is installed correctly using the device manager's property. The scanner is connected via USB hub. Do not connect via USB hub. The USB cable without High-Speed logo is used. Use the USB cable with High-Speed logo. The scanner is connected to the computer with USB 1.1. Connect to the computer with USB 2.0. The document is not loaded properly. Load the document properly (See pages 21 to 22). The sensor cannot detect the document as the edge of the document is curled. Flatten the document, and load it again. The document guides are not adjusted to the size of the document being scanned. The document to be scanned is set slanted on the feed tray. Adjust the document guides properly to the size of the document being scanned. Right and left sides of the document to be scanned are not of the same height, due to curl and fold. Remove curl and fold, and flatten the document. If the paper size is small, the document to be scanned may become curled on the feed tray. This may cause paper jams or skewing. Using the mixed batch card guide prevents the documents to be scanned from becoming curled on the feed tray. 41