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Panasonic KX-MB2030 User Manual - Page 77

When a function does not work - multifunction printer

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11. Help 11.3 When a function does not work 11.3.1 General Problem The unit does not work. The output tray becomes full quickly or the recording paper does not stack properly on the output tray. I cannot adjust the volume, display items stored in the one-touch dial and phonebook or display Caller ID information (KX-MB2030 only). A printing error is displayed while using PC FAX (KX-MB2030 only) and Remote Control. Multi-Function Station does not work properly. I cannot install or uninstall Multi-Function Station. I cannot view the operating instructions using Multi-Function Station. I cannot find the unit in the [Target Device] or [Device Select] dialog box when operating the following functions. - Scanning - Remote Control - PC FAX (KX-MB2030 only) - Device Monitor Cause & Solution R Check the connections (page 17, 25). R High humidity may cause the recording paper to curl. Try turning the paper over and re-inserting it. If the curl on the paper is heavy, please remove it from the output tray. If you still have this problem, contact our service personnel. R The unit is set to scan mode or copy mode. Press MFaxN to switch modes. If you still have this problem, contact our service personnel. R The printer driver is used for PC FAX and Remote Control. Transmission errors will be displayed as printing errors. R If the USB cable is connected to a USB hub, connect the cable directly to the USB port on your computer. R Make sure you have installed the latest Service Pack available for the version of Windows installed on your computer. See the Microsoft web site for details. R If you have any other multifunction software installed on your computer, uninstall it. R Check that your computer has enough memory and hard disk space. If your computer warns that there is insufficient memory, close other applications. If there is not enough space on the hard disk, delete unnecessary files. R Uninstall Multi-Function Station once, and re-install it. R Some of the files needed to install or uninstall Multi-Function Station may be corrupted. Use the MfsCleaner utility (found on the supplied CD-ROM) to solve the problem. 1. Insert the supplied CD-ROM into your CD-ROM drive. R The setup program will start automatically. 2. [Tools] A [Cleanup Tool] R The [MfsCleaner] window will appear. 3. Click [Clean], and then click [Yes] to restart the computer. Note: R To install Multi-Function Station again, see page 24. R Install the operating instructions on your computer beforehand (page 25). R The printer driver has not been installed. Install it on your computer (page 24). For assistance, please visit http://www.panasonic.com/help 77

Section	Page
Important Information	3
Important Information	3
For your safety	3
For best performance	3
Moving the unit	4
Illegal copies	4
Table of Contents	5
Introduction and Installation	7
Accessories	7
1.1 Supplied accessories	7
1.2 Accessory information	7
Finding the Controls	8
1.3 Button descriptions	8
1.4 Overview	9
1.4.1 Front view	9
1.4.2 Rear view	9
Installation	10
1.5 Toner cartridge and drum cartridge	10
1.6 Output tray	13
1.7 Recording paper	14
1.7.1 Manual input tray	15
Preparation	17
Connections and Setup	17
2.1 Connections	17
2.2 Turning the power switch ON	18
2.3 Dialing mode (KX-MB2030 only)	18
2.4 Selecting the operation mode (Scan/Copy) (Fax: KX-MB2030 only)	19
Document Requirements	19
2.5 Setting the original	19
2.5.1 Using the scanner glass	19
2.5.2 Using the automatic document feeder (KX-MB2010/KX-MB2030 only)	20
Help	21
2.6 Help function (KX-MB2030 only)	21
Volume	21
2.7 Adjusting the volume (KX-MB2030 only)	21
Initial Programming	22
2.8 Date and time	22
2.9 Your logo (KX-MB2030 only)	22
2.10 Your fax number (KX-MB2030 only)	23
2.11 Configuring the unit to access the LAN	23
2.11.1 Setting up automatically with a DHCP server	23
2.11.2 Setting up manually	23
2.11.3 Setting the computer for PC fax reception (KX-MB2030 only)	24
2.12 Installing Multi-Function Station	24
2.12.1 Required computer environment	24
2.12.2 Installing Multi-Function Station on a computer	25
2.13 Starting Multi-Function Station	26
Printer	28
Printer	28
3.1 Printing from Windows applications	28
3.2 Easy Print Utility	29
3.2.1 Ecology printing features	29
Scanner	30
Scanner	30
4.1 Scanning from the unit (Push Scan)	30
4.1.1 Scan to Multi-Function Viewer	30
4.1.2 Scan to save as a file	30
4.1.3 Scan to Email	30
4.1.4 Scan to OCR	31
4.1.5 Scan to email address (LAN connection only)	31
4.1.6 Scan to FTP server (LAN connection only)	32
4.1.7 Scan to SMB folder (LAN connection only)	32
4.2 Scanning from a computer (Pull Scan)	33
4.2.1 Using Multi-Function scan application	33
4.2.2 Using Multi-Function Viewer	33
4.2.3 Using other applications	33
Copier	34
Copy	34
5.1 Making a copy	34
5.1.1 Using the scanner glass	34
5.1.2 Using the automatic document feeder (KX-MB2010/KX-MB2030 only)	35
5.2 More copying features	35
5.2.1 Zoom copy (enlargement / reduction)	35
5.2.2 Collate copy	36
5.2.3 Quick ID copy feature / Image repeat feature (Scanner glass only)	36
5.2.4 Poster feature (Scanner glass only)	38
5.2.5 N in 1 feature	38
5.2.6 Edge feature	39
5.2.7 Margin feature	39
5.2.8 Copy reservation	39
Fax (KX-MB2030 only)	41
Sending Faxes	41
6.1 Sending a fax manually	41
6.1.1 Using the scanner glass	41
6.1.2 Using the automatic document feeder	42
6.2 Storing items for the one-touch dial feature and phonebook	42
6.2.1 Storing one-touch dial item	42
6.2.2 Storing phonebook items	42
6.2.3 Editing a stored item	43
6.2.4 Erasing a stored item	43
6.3 Sending a fax using one-touch dial feature and phonebook	43
6.3.1 Using the scanner glass	43
6.3.2 Using the automatic document feeder	43
6.4 Broadcast transmission	44
6.4.1 Programming items into the broadcast memory	44
6.4.2 Adding a new item into the broadcast memory	45
6.4.3 Erasing a stored item from the broadcast memory	45
6.4.4 Sending the same document to pre-programmed parties	45
6.5 Sending an electronic document as a fax message from your computer	46
Receiving Faxes	46
6.6 Receiving a fax automatically – Auto answer ON	46
6.6.1 Activating FAX ONLY mode	46
6.7 Receiving a fax manually – Auto answer OFF	47
6.7.1 Activating TEL mode	47
6.8 Using the unit with an answering machine	47
6.8.1 Setting up the unit and an answering machine	47
6.9 Junk fax prohibitor (preventing fax reception from undesired callers)	48
6.9.1 Activating the junk fax prohibitor	48
6.9.2 Storing undesired callers	48
6.10 Receiving a fax on your computer	49
6.11 Web fax preview (LAN connection only)	50
6.11.1 Activating the fax preview mode	50
6.11.2 Programming the web fax preview access code	50
6.11.3 Displaying a received fax document on the web browser	50
Caller ID (KX-MB2030 only)	51
Caller ID	51
7.1 Caller ID service	51
7.1.1 How Caller ID is displayed	51
7.2 Viewing and calling back using caller information	51
7.2.1 Symbols and operations for caller information	51
7.3 Erasing caller information	51
7.3.1 Erasing all caller information	51
7.3.2 Erasing specific caller information	52
7.4 Storing caller information	52
7.4.1 Into the one-touch dial feature and phonebook	52
Distinctive Ring (KX-MB2030 only)	53
Distinctive Ring	53
8.1 Distinctive Ring service	53
8.2 Using two or more phone numbers on a single telephone line	53
8.2.1 Activating the Distinctive Ring feature	53
8.3 Using three or more phone numbers on a single telephone line	53
8.4 Programming the ring pattern assigned for fax	53
Programmable Features	54
Features Summary	54
9.1 Programming	54
9.2 Basic features	55
9.3 Fax features (KX-MB2030 only)	59
9.4 Copy features	63
9.5 PC print features	64
9.6 Scan features	65
9.7 LAN features	67
9.8 Network features (LAN connection only)	70
Useful Information	71
Useful Information	71
10.1 Character entry	71
10.2 Status of the unit	71
10.2.1 Using Remote Control	71
10.2.2 Using Device Monitor	72
10.2.3 Using the web browser (LAN connection only)	72
10.3 Canceling the operations	72
Help	73
Reports and Displays	73
11.1 Report messages (KX-MB2030 only)	73
11.2 Display messages	74
Troubleshooting	77
11.3 When a function does not work	77
11.3.1 General	77
11.3.2 Printing problems	78
11.3.3 Scanner	78
11.3.4 Copier	79
11.3.5 Fax (KX-MB2030 only)	79
11.3.6 Network (LAN connection only)	82
11.3.7 Using an answering machine (KX-MB2030 only)	83
11.3.8 If a power failure occurs	83
11.3.9 Firewall setting tool for Microsoft Windows XP Service Pack 2 or later/Windows Vista/Windows 7 users (LAN connection only)	83
11.3.10 Notice for KX-MB200/KX-MB700/KX-FLB880 series users	84
Paper Jams	85
Jams	85
12.1 Recording paper jam	85
12.1.1 When the recording paper has jammed inside of the unit	85
12.1.2 When the recording paper is not fed into the unit properly	89
12.1.3 When the recording paper in the manual input tray is not fed into the unit properly	89
12.2 Document jams (Automatic document feeder) (KX-MB2010/KX-MB2030 only)	90
Cleaning	92
Cleaning	92
13.1 Cleaning the white plates and glass	92
13.1.1 White plates and scanner glass	92
13.1.2 Lower glass	93
13.2 Cleaning the document feeder rollers (KX-MB2010/KX-MB2030 only)	95
General Information	96
Printed Reports	96
14.1 Reference lists and reports	96
Specifications	96
14.2 Specifications	96
Copyrights	99
14.3 Information of copyrights and licenses	99
Index	111

Match case Limit results 1 per page

11.3 When a function does not work

11.3.1 General

Problem

Cause & Solution

The unit does not work.

Check the connections (page 17, 25).

The output tray becomes full

quickly or the recording paper

does not stack properly on

the output tray.

High humidity may cause the recording paper to curl. Try turning the paper

over and re-inserting it. If the curl on the paper is heavy, please remove it

from the output tray. If you still have this problem, contact our service

personnel.

I cannot adjust the volume,

display items stored in the

one-touch dial and

phonebook or display Caller

ID information (KX-MB2030

only).

The unit is set to scan mode or copy mode. Press

Fax

to switch modes.

If you still have this problem, contact our service personnel.

A printing error is displayed

while using PC FAX

(KX-MB2030 only) and

Remote Control.

The printer driver is used for PC FAX and Remote Control. Transmission

errors will be displayed as printing errors.

Multi-Function Station does

not work properly.

If the USB cable is connected to a USB hub, connect the cable directly to

the USB port on your computer.

Make sure you have installed the latest Service Pack available for the

version of Windows installed on your computer. See the Microsoft web site

for details.

If you have any other multifunction software installed on your computer,

uninstall it.

Check that your computer has enough memory and hard disk space. If your

computer warns that there is insufficient memory, close other applications.

If there is not enough space on the hard disk, delete unnecessary files.

Uninstall Multi-Function Station once, and re-install it.

I cannot install or uninstall

Multi-Function Station.

Some of the files needed to install or uninstall Multi-Function Station may

be corrupted. Use the MfsCleaner utility (found on the supplied CD-ROM)

to solve the problem.

Insert the supplied CD-ROM into your CD-ROM drive.

The setup program will start automatically.

[Tools]

[Cleanup Tool]

The

[MfsCleaner]

window will appear.

Click

[Clean]

, and then click

[Yes]

to restart the computer.

Note:

To install Multi-Function Station again, see page 24.

I cannot view the operating

instructions using

Multi-Function Station.

Install the operating instructions on your computer beforehand (page 25).

I cannot find the unit in the

[Target Device] or [Device

Select] dialog box when

operating the following

functions.

–

Scanning

–

Remote Control

–

PC FAX (KX-MB2030 only)

–

Device Monitor

The printer driver has not been installed. Install it on your computer

(page 24).

For assistance, please visit http://www.panasonic.com/help

11. Help