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Fax Auto Answer

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11. Help Problem I cannot select the desired receiving mode. When an extension telephone is connected, I cannot receive documents by pressing MGNMBNM9N. I cannot hear a dial tone. I cannot make calls. The unit does not ring. The other party complains they only hear a fax tone and cannot talk. The MRedialN or MPauseN button does not function properly. The receiving mode does not function properly. Whenever I try to retrieve my voice mail messages, I am interrupted by the fax tone. I cannot receive a fax document on the computer. I cannot display a received fax document on the web browser. I cannot erase a received fax document on the web browser. Cause & Solution R If you want to set FAX ONLY mode: - press MFax Auto AnswerN repeatedly to turn ON the MFax Auto AnswerN light. R If you want to set TEL mode: - press MFax Auto AnswerN repeatedly to turn OFF the MFax Auto AnswerN light. R The Distinctive Ring of feature #430 is activated (page 53). R You must set remote fax activation to ON (feature #434 on page 61) beforehand. R Press MGNMBNM9N firmly. R You may have changed the remote fax activation code from MGNMBNM9N (default setting). Verify the remote fax activation code (feature #434 on page 61). R The telephone line cord is connected to the [EXT] jack on the unit. Connect to the [LINE] jack (page 17). R If you use a splitter/coupler to connect the unit, remove the splitter/coupler and connect the unit to the wall jack directly. If the unit operates properly, check the splitter/coupler. R Disconnect the unit from the telephone line and connect a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your telephone company. R The power cord or telephone line cord is not connected. Check the connections (page 17). R If you connected the unit through a computer modem, connect the unit directly to a telephone line jack. R The dialing mode setting may be wrong. Change the setting (feature #120 on page 18). R The ringer volume is turned OFF. Adjust it (page 21). R FAX ONLY mode is set (page 46). Tell the other party the number is only used for faxes. R If you use a Distinctive Ring service, make sure you have set the same ring pattern assigned by the telephone company (page 53). R If this button is pressed during dialing, a pause will be inserted. If pressed immediately after a dial tone is obtained, the last number dialed will be redialed. R Distinctive Ring is set (feature #430 on page 53). R You are probably entering MGN MBN M9N. This is the default setting for the fax activation code. If you use a voice mail service, turn the fax activation feature OFF or reprogram the activation code (feature #434 on page 61). R Make sure the following features are set beforehand. - PC fax reception (feature #442 on page 62) - Computer setting for the PC fax reception (feature #443 on page 24) R Make sure the following features are set beforehand. - Fax preview mode (feature #448 on page 50) - Web fax preview access code (feature #450 on page 50) R You cannot display a received fax document on the web browser during printing, copying or scanning. Try again after printing, copying or scanning. R View, print or save a received fax document before erasing (page 50). For assistance, please visit http://www.panasonic.com/help 81

Section	Page
Important Information	3
Important Information	3
For your safety	3
For best performance	3
Moving the unit	4
Illegal copies	4
Table of Contents	5
Introduction and Installation	7
Accessories	7
1.1 Supplied accessories	7
1.2 Accessory information	7
Finding the Controls	8
1.3 Button descriptions	8
1.4 Overview	9
1.4.1 Front view	9
1.4.2 Rear view	9
Installation	10
1.5 Toner cartridge and drum cartridge	10
1.6 Output tray	13
1.7 Recording paper	14
1.7.1 Manual input tray	15
Preparation	17
Connections and Setup	17
2.1 Connections	17
2.2 Turning the power switch ON	18
2.3 Dialing mode (KX-MB2030 only)	18
2.4 Selecting the operation mode (Scan/Copy) (Fax: KX-MB2030 only)	19
Document Requirements	19
2.5 Setting the original	19
2.5.1 Using the scanner glass	19
2.5.2 Using the automatic document feeder (KX-MB2010/KX-MB2030 only)	20
Help	21
2.6 Help function (KX-MB2030 only)	21
Volume	21
2.7 Adjusting the volume (KX-MB2030 only)	21
Initial Programming	22
2.8 Date and time	22
2.9 Your logo (KX-MB2030 only)	22
2.10 Your fax number (KX-MB2030 only)	23
2.11 Configuring the unit to access the LAN	23
2.11.1 Setting up automatically with a DHCP server	23
2.11.2 Setting up manually	23
2.11.3 Setting the computer for PC fax reception (KX-MB2030 only)	24
2.12 Installing Multi-Function Station	24
2.12.1 Required computer environment	24
2.12.2 Installing Multi-Function Station on a computer	25
2.13 Starting Multi-Function Station	26
Printer	28
Printer	28
3.1 Printing from Windows applications	28
3.2 Easy Print Utility	29
3.2.1 Ecology printing features	29
Scanner	30
Scanner	30
4.1 Scanning from the unit (Push Scan)	30
4.1.1 Scan to Multi-Function Viewer	30
4.1.2 Scan to save as a file	30
4.1.3 Scan to Email	30
4.1.4 Scan to OCR	31
4.1.5 Scan to email address (LAN connection only)	31
4.1.6 Scan to FTP server (LAN connection only)	32
4.1.7 Scan to SMB folder (LAN connection only)	32
4.2 Scanning from a computer (Pull Scan)	33
4.2.1 Using Multi-Function scan application	33
4.2.2 Using Multi-Function Viewer	33
4.2.3 Using other applications	33
Copier	34
Copy	34
5.1 Making a copy	34
5.1.1 Using the scanner glass	34
5.1.2 Using the automatic document feeder (KX-MB2010/KX-MB2030 only)	35
5.2 More copying features	35
5.2.1 Zoom copy (enlargement / reduction)	35
5.2.2 Collate copy	36
5.2.3 Quick ID copy feature / Image repeat feature (Scanner glass only)	36
5.2.4 Poster feature (Scanner glass only)	38
5.2.5 N in 1 feature	38
5.2.6 Edge feature	39
5.2.7 Margin feature	39
5.2.8 Copy reservation	39
Fax (KX-MB2030 only)	41
Sending Faxes	41
6.1 Sending a fax manually	41
6.1.1 Using the scanner glass	41
6.1.2 Using the automatic document feeder	42
6.2 Storing items for the one-touch dial feature and phonebook	42
6.2.1 Storing one-touch dial item	42
6.2.2 Storing phonebook items	42
6.2.3 Editing a stored item	43
6.2.4 Erasing a stored item	43
6.3 Sending a fax using one-touch dial feature and phonebook	43
6.3.1 Using the scanner glass	43
6.3.2 Using the automatic document feeder	43
6.4 Broadcast transmission	44
6.4.1 Programming items into the broadcast memory	44
6.4.2 Adding a new item into the broadcast memory	45
6.4.3 Erasing a stored item from the broadcast memory	45
6.4.4 Sending the same document to pre-programmed parties	45
6.5 Sending an electronic document as a fax message from your computer	46
Receiving Faxes	46
6.6 Receiving a fax automatically – Auto answer ON	46
6.6.1 Activating FAX ONLY mode	46
6.7 Receiving a fax manually – Auto answer OFF	47
6.7.1 Activating TEL mode	47
6.8 Using the unit with an answering machine	47
6.8.1 Setting up the unit and an answering machine	47
6.9 Junk fax prohibitor (preventing fax reception from undesired callers)	48
6.9.1 Activating the junk fax prohibitor	48
6.9.2 Storing undesired callers	48
6.10 Receiving a fax on your computer	49
6.11 Web fax preview (LAN connection only)	50
6.11.1 Activating the fax preview mode	50
6.11.2 Programming the web fax preview access code	50
6.11.3 Displaying a received fax document on the web browser	50
Caller ID (KX-MB2030 only)	51
Caller ID	51
7.1 Caller ID service	51
7.1.1 How Caller ID is displayed	51
7.2 Viewing and calling back using caller information	51
7.2.1 Symbols and operations for caller information	51
7.3 Erasing caller information	51
7.3.1 Erasing all caller information	51
7.3.2 Erasing specific caller information	52
7.4 Storing caller information	52
7.4.1 Into the one-touch dial feature and phonebook	52
Distinctive Ring (KX-MB2030 only)	53
Distinctive Ring	53
8.1 Distinctive Ring service	53
8.2 Using two or more phone numbers on a single telephone line	53
8.2.1 Activating the Distinctive Ring feature	53
8.3 Using three or more phone numbers on a single telephone line	53
8.4 Programming the ring pattern assigned for fax	53
Programmable Features	54
Features Summary	54
9.1 Programming	54
9.2 Basic features	55
9.3 Fax features (KX-MB2030 only)	59
9.4 Copy features	63
9.5 PC print features	64
9.6 Scan features	65
9.7 LAN features	67
9.8 Network features (LAN connection only)	70
Useful Information	71
Useful Information	71
10.1 Character entry	71
10.2 Status of the unit	71
10.2.1 Using Remote Control	71
10.2.2 Using Device Monitor	72
10.2.3 Using the web browser (LAN connection only)	72
10.3 Canceling the operations	72
Help	73
Reports and Displays	73
11.1 Report messages (KX-MB2030 only)	73
11.2 Display messages	74
Troubleshooting	77
11.3 When a function does not work	77
11.3.1 General	77
11.3.2 Printing problems	78
11.3.3 Scanner	78
11.3.4 Copier	79
11.3.5 Fax (KX-MB2030 only)	79
11.3.6 Network (LAN connection only)	82
11.3.7 Using an answering machine (KX-MB2030 only)	83
11.3.8 If a power failure occurs	83
11.3.9 Firewall setting tool for Microsoft Windows XP Service Pack 2 or later/Windows Vista/Windows 7 users (LAN connection only)	83
11.3.10 Notice for KX-MB200/KX-MB700/KX-FLB880 series users	84
Paper Jams	85
Jams	85
12.1 Recording paper jam	85
12.1.1 When the recording paper has jammed inside of the unit	85
12.1.2 When the recording paper is not fed into the unit properly	89
12.1.3 When the recording paper in the manual input tray is not fed into the unit properly	89
12.2 Document jams (Automatic document feeder) (KX-MB2010/KX-MB2030 only)	90
Cleaning	92
Cleaning	92
13.1 Cleaning the white plates and glass	92
13.1.1 White plates and scanner glass	92
13.1.2 Lower glass	93
13.2 Cleaning the document feeder rollers (KX-MB2010/KX-MB2030 only)	95
General Information	96
Printed Reports	96
14.1 Reference lists and reports	96
Specifications	96
14.2 Specifications	96
Copyrights	99
14.3 Information of copyrights and licenses	99
Index	111

Match case Limit results 1 per page

Problem

Cause & Solution

I cannot select the desired

receiving mode.

If you want to set FAX ONLY mode:

–

press

Fax Auto Answer

repeatedly to turn ON the

Fax Auto

Answer

light.

If you want to set TEL mode:

–

press

Fax Auto Answer

repeatedly to turn OFF the

Fax Auto

Answer

light.

The Distinctive Ring of feature #430 is activated (page 53).

When an extension telephone

is connected, I cannot receive

documents by pressing

MGNMBNM

You must set remote fax activation to ON (feature #434 on page 61)

beforehand.

Press

firmly.

You may have changed the remote fax activation code from

(default setting). Verify the remote fax activation code (feature #434 on

page 61).

I cannot hear a dial tone.

The telephone line cord is connected to the

[EXT]

jack on the unit. Connect

to the

[LINE]

jack (page 17).

If you use a splitter/coupler to connect the unit, remove the splitter/coupler

and connect the unit to the wall jack directly. If the unit operates properly,

check the splitter/coupler.

Disconnect the unit from the telephone line and connect a known working

telephone. If the working telephone operates properly, contact our service

personnel to have the unit repaired. If the working telephone does not

operate properly, contact your telephone company.

The power cord or telephone line cord is not connected. Check the

connections (page 17).

If you connected the unit through a computer modem, connect the unit

directly to a telephone line jack.

I cannot make calls.

The dialing mode setting may be wrong. Change the setting (feature #120

on page 18).

The unit does not ring.

The ringer volume is turned OFF. Adjust it (page 21).

The other party complains

they only hear a fax tone and

cannot talk.

FAX ONLY mode is set (page 46). Tell the other party the number is only

used for faxes.

If you use a Distinctive Ring service, make sure you have set the same ring

pattern assigned by the telephone company (page 53).

The

Redial

Pause

button does not function

properly.

If this button is pressed during dialing, a pause will be inserted. If pressed

immediately after a dial tone is obtained, the last number dialed will be

redialed.

The receiving mode does not

function properly.

Distinctive Ring is set (feature #430 on page 53).

Whenever I try to retrieve my

voice mail messages, I am

interrupted by the fax tone.

You are probably entering

. This is the default setting for the

fax activation code. If you use a voice mail service, turn the fax activation

feature OFF or reprogram the activation code (feature #434 on page 61).

I cannot receive a fax

document on the computer.

Make sure the following features are set beforehand.

–

PC fax reception (feature #442 on page 62)

–

Computer setting for the PC fax reception (feature #443 on page 24)

I cannot display a received fax

document on the web

browser.

Make sure the following features are set beforehand.

–

Fax preview mode (feature #448 on page 50)

–

Web fax preview access code (feature #450 on page 50)

You cannot display a received fax document on the web browser during

printing, copying or scanning. Try again after printing, copying or scanning.

I cannot erase a received fax

document on the web

browser.

View, print or save a received fax document before erasing (page 50).

For assistance, please visit http://www.panasonic.com/help

11. Help