Home » Panasonic Manuals » Multifunction Devices » Panasonic KX-MB2030 » Manual Viewer

Panasonic KX-MB2030 User Manual - Page 78

Printing problems, 3.3 Scanner - drum for

View all Panasonic KX-MB2030 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 78 highlights

11. Help Problem I forgot the password for feature programming via remote operation. 11.3.2 Printing problems Problem The printing quality is poor (e.g. has smudges, blurred points or lines). ABC Cause & Solution R You may have changed the feature programming password. If you do not remember it, assign a new password using feature #155 (page 56). When required to enter the current password, enter "0101" instead. Cause & Solution R Some paper has instructions recommending which side to print on. Try turning the recording paper over. R You may have used paper with a cotton and/or fiber content that is over 20 %, such as letterhead or resume paper. R The recording paper is too damp. Use new paper. I changed the recording paper, but the printing quality is still poor. A blank sheet is ejected. Colored and gray objects are printed in black instead of grayscale when printing from Microsoft PowerPoint or other applications. When using the unit as a printer, the printing result is distorted. R The glass or rollers are dirty with correction fluid, etc. Clean them (page 92, 95). Please do not insert a document before correction fluid has dried completely. R The toner save mode of feature #482 is ON (page 58). R The remaining toner is low. Replace the toner cartridge. R To check the drum life and quality, please print the printer test list (page 96). If printing quality is still poor, replace the toner cartridge and drum cartridge. R You placed the document facing the wrong way when using the copier. R The other party placed the document in their fax machine the wrong way. Check with the other party (KX-MB2030 only). R Select [Color] or remove the check next to [Grayscale] in the print dialog so that colored or gray objects will be printed in grayscale properly. R Your unit is connected to the computer by USB. After canceling printing using your computer, you must wait for 60 seconds before re-printing to avoid distorted printing. 11.3.3 Scanner Problem I cannot scan. Cause & Solution R When scanning at a high resolution, a large amount of available memory is required. If your computer warns that there is insufficient memory, close other applications and try again. R The unit is in use. Try again later. R There is not enough space on the hard disk. Delete unnecessary files and try again. R Check the connection between the computer and the unit (page 17, 25). R Restart the computer, and try again. R You attempted to scan a document longer than the paper size which you set. Change the setting or divide the document into the appropriate paper size, and try again. 78 For assistance, please visit http://www.panasonic.com/help

Section	Page
Important Information	3
Important Information	3
For your safety	3
For best performance	3
Moving the unit	4
Illegal copies	4
Table of Contents	5
Introduction and Installation	7
Accessories	7
1.1 Supplied accessories	7
1.2 Accessory information	7
Finding the Controls	8
1.3 Button descriptions	8
1.4 Overview	9
1.4.1 Front view	9
1.4.2 Rear view	9
Installation	10
1.5 Toner cartridge and drum cartridge	10
1.6 Output tray	13
1.7 Recording paper	14
1.7.1 Manual input tray	15
Preparation	17
Connections and Setup	17
2.1 Connections	17
2.2 Turning the power switch ON	18
2.3 Dialing mode (KX-MB2030 only)	18
2.4 Selecting the operation mode (Scan/Copy) (Fax: KX-MB2030 only)	19
Document Requirements	19
2.5 Setting the original	19
2.5.1 Using the scanner glass	19
2.5.2 Using the automatic document feeder (KX-MB2010/KX-MB2030 only)	20
Help	21
2.6 Help function (KX-MB2030 only)	21
Volume	21
2.7 Adjusting the volume (KX-MB2030 only)	21
Initial Programming	22
2.8 Date and time	22
2.9 Your logo (KX-MB2030 only)	22
2.10 Your fax number (KX-MB2030 only)	23
2.11 Configuring the unit to access the LAN	23
2.11.1 Setting up automatically with a DHCP server	23
2.11.2 Setting up manually	23
2.11.3 Setting the computer for PC fax reception (KX-MB2030 only)	24
2.12 Installing Multi-Function Station	24
2.12.1 Required computer environment	24
2.12.2 Installing Multi-Function Station on a computer	25
2.13 Starting Multi-Function Station	26
Printer	28
Printer	28
3.1 Printing from Windows applications	28
3.2 Easy Print Utility	29
3.2.1 Ecology printing features	29
Scanner	30
Scanner	30
4.1 Scanning from the unit (Push Scan)	30
4.1.1 Scan to Multi-Function Viewer	30
4.1.2 Scan to save as a file	30
4.1.3 Scan to Email	30
4.1.4 Scan to OCR	31
4.1.5 Scan to email address (LAN connection only)	31
4.1.6 Scan to FTP server (LAN connection only)	32
4.1.7 Scan to SMB folder (LAN connection only)	32
4.2 Scanning from a computer (Pull Scan)	33
4.2.1 Using Multi-Function scan application	33
4.2.2 Using Multi-Function Viewer	33
4.2.3 Using other applications	33
Copier	34
Copy	34
5.1 Making a copy	34
5.1.1 Using the scanner glass	34
5.1.2 Using the automatic document feeder (KX-MB2010/KX-MB2030 only)	35
5.2 More copying features	35
5.2.1 Zoom copy (enlargement / reduction)	35
5.2.2 Collate copy	36
5.2.3 Quick ID copy feature / Image repeat feature (Scanner glass only)	36
5.2.4 Poster feature (Scanner glass only)	38
5.2.5 N in 1 feature	38
5.2.6 Edge feature	39
5.2.7 Margin feature	39
5.2.8 Copy reservation	39
Fax (KX-MB2030 only)	41
Sending Faxes	41
6.1 Sending a fax manually	41
6.1.1 Using the scanner glass	41
6.1.2 Using the automatic document feeder	42
6.2 Storing items for the one-touch dial feature and phonebook	42
6.2.1 Storing one-touch dial item	42
6.2.2 Storing phonebook items	42
6.2.3 Editing a stored item	43
6.2.4 Erasing a stored item	43
6.3 Sending a fax using one-touch dial feature and phonebook	43
6.3.1 Using the scanner glass	43
6.3.2 Using the automatic document feeder	43
6.4 Broadcast transmission	44
6.4.1 Programming items into the broadcast memory	44
6.4.2 Adding a new item into the broadcast memory	45
6.4.3 Erasing a stored item from the broadcast memory	45
6.4.4 Sending the same document to pre-programmed parties	45
6.5 Sending an electronic document as a fax message from your computer	46
Receiving Faxes	46
6.6 Receiving a fax automatically – Auto answer ON	46
6.6.1 Activating FAX ONLY mode	46
6.7 Receiving a fax manually – Auto answer OFF	47
6.7.1 Activating TEL mode	47
6.8 Using the unit with an answering machine	47
6.8.1 Setting up the unit and an answering machine	47
6.9 Junk fax prohibitor (preventing fax reception from undesired callers)	48
6.9.1 Activating the junk fax prohibitor	48
6.9.2 Storing undesired callers	48
6.10 Receiving a fax on your computer	49
6.11 Web fax preview (LAN connection only)	50
6.11.1 Activating the fax preview mode	50
6.11.2 Programming the web fax preview access code	50
6.11.3 Displaying a received fax document on the web browser	50
Caller ID (KX-MB2030 only)	51
Caller ID	51
7.1 Caller ID service	51
7.1.1 How Caller ID is displayed	51
7.2 Viewing and calling back using caller information	51
7.2.1 Symbols and operations for caller information	51
7.3 Erasing caller information	51
7.3.1 Erasing all caller information	51
7.3.2 Erasing specific caller information	52
7.4 Storing caller information	52
7.4.1 Into the one-touch dial feature and phonebook	52
Distinctive Ring (KX-MB2030 only)	53
Distinctive Ring	53
8.1 Distinctive Ring service	53
8.2 Using two or more phone numbers on a single telephone line	53
8.2.1 Activating the Distinctive Ring feature	53
8.3 Using three or more phone numbers on a single telephone line	53
8.4 Programming the ring pattern assigned for fax	53
Programmable Features	54
Features Summary	54
9.1 Programming	54
9.2 Basic features	55
9.3 Fax features (KX-MB2030 only)	59
9.4 Copy features	63
9.5 PC print features	64
9.6 Scan features	65
9.7 LAN features	67
9.8 Network features (LAN connection only)	70
Useful Information	71
Useful Information	71
10.1 Character entry	71
10.2 Status of the unit	71
10.2.1 Using Remote Control	71
10.2.2 Using Device Monitor	72
10.2.3 Using the web browser (LAN connection only)	72
10.3 Canceling the operations	72
Help	73
Reports and Displays	73
11.1 Report messages (KX-MB2030 only)	73
11.2 Display messages	74
Troubleshooting	77
11.3 When a function does not work	77
11.3.1 General	77
11.3.2 Printing problems	78
11.3.3 Scanner	78
11.3.4 Copier	79
11.3.5 Fax (KX-MB2030 only)	79
11.3.6 Network (LAN connection only)	82
11.3.7 Using an answering machine (KX-MB2030 only)	83
11.3.8 If a power failure occurs	83
11.3.9 Firewall setting tool for Microsoft Windows XP Service Pack 2 or later/Windows Vista/Windows 7 users (LAN connection only)	83
11.3.10 Notice for KX-MB200/KX-MB700/KX-FLB880 series users	84
Paper Jams	85
Jams	85
12.1 Recording paper jam	85
12.1.1 When the recording paper has jammed inside of the unit	85
12.1.2 When the recording paper is not fed into the unit properly	89
12.1.3 When the recording paper in the manual input tray is not fed into the unit properly	89
12.2 Document jams (Automatic document feeder) (KX-MB2010/KX-MB2030 only)	90
Cleaning	92
Cleaning	92
13.1 Cleaning the white plates and glass	92
13.1.1 White plates and scanner glass	92
13.1.2 Lower glass	93
13.2 Cleaning the document feeder rollers (KX-MB2010/KX-MB2030 only)	95
General Information	96
Printed Reports	96
14.1 Reference lists and reports	96
Specifications	96
14.2 Specifications	96
Copyrights	99
14.3 Information of copyrights and licenses	99
Index	111

Match case Limit results 1 per page

Problem

Cause & Solution

I forgot the password for

feature programming via

remote operation.

You may have changed the feature programming password. If you do not

remember it, assign a new password using feature #155 (page 56). When

required to enter the current password, enter

“

0101

”

instead.

11.3.2 Printing problems

Problem

Cause & Solution

The printing quality is poor

(e.g. has smudges, blurred

points or lines).

ABC

Some paper has instructions recommending which side to print on. Try

turning the recording paper over.

You may have used paper with a cotton and/or fiber content that is over

20 %, such as letterhead or resume paper.

The recording paper is too damp. Use new paper.

I changed the recording

paper, but the printing quality

is still poor.

The glass or rollers are dirty with correction fluid, etc. Clean them

(page 92, 95). Please do not insert a document before correction fluid

has dried completely.

The toner save mode of feature #482 is ON (page 58).

The remaining toner is low. Replace the toner cartridge.

To check the drum life and quality, please print the printer test list

(page 96). If printing quality is still poor, replace the toner cartridge and

drum cartridge.

A blank sheet is ejected.

You placed the document facing the wrong way when using the copier.

The other party placed the document in their fax machine the wrong way.

Check with the other party (KX-MB2030 only).

Colored and gray objects are

printed in black instead of

grayscale when printing from

Microsoft PowerPoint or

other applications.

Select

[Color]

or remove the check next to

[Grayscale]

in the print dialog

so that colored or gray objects will be printed in grayscale properly.

When using the unit as a

printer, the printing result is

distorted.

Your unit is connected to the computer by USB. After canceling printing

using your computer, you must wait for 60 seconds before re-printing to

avoid distorted printing.

11.3.3 Scanner

Problem

Cause & Solution

I cannot scan.

When scanning at a high resolution, a large amount of available memory is

required. If your computer warns that there is insufficient memory, close

other applications and try again.

The unit is in use. Try again later.

There is not enough space on the hard disk. Delete unnecessary files and

try again.

Check the connection between the computer and the unit (page 17, 25).

Restart the computer, and try again.

You attempted to scan a document longer than the paper size which you

set. Change the setting or divide the document into the appropriate paper

size, and try again.

For assistance, please visit http://www.panasonic.com/help

11. Help