Pantech 4G LTE USB Modem Manual - English - Page 29
Troubleshooting
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Troubleshooting All Supported Operating System Symptom 1 Unable to load the Verizon Mobile Broadband Manager in your browser. Resolution Consider the following scenario: • You use firewall, internet security, antivirus and/or endpoint protection software. Please proceed following steps. 1. Open your local firewall, internet security, antivirus and/or endpoint protection software. 2. Ensure that an entry exists in the whitelist sites or trusted sites list for 192.168.32.x. 3. Ensure that an entry exists in the whitelist protocols or trusted protocols list for port 4330. 4. Reboot your PC. Symptom 2 After the USB modem is plugged in, modem blinks white color and not able to use properly. Resolution This symptom because firmware update is going on. Please wait for about 2 minutes for firmware update to complete and the modem LED turns green. 28 Troubleshooting