Pantech 4G LTE USB Modem Manual - English - Page 30

Symptom 3, Resolution - troubleshooting

Get Pantech 4G LTE USB Modem PDF manuals and user guides View all Pantech 4G LTE USB Modem manuals
Add to My Manuals
Save this manual to your list of manuals

Page 30 highlights

Symptom 3 The Verizon Mobile Broadband Manager appears sluggish or unresponsive. Resolution Consider the following scenario: • You use the VPN connection via the USB modem. • You Install the Enhanced App. • You use firewall, internet security, antivirus and/or endpoint protection software. Please proceed following steps. 1. Open your local firewall, internet security, antivirus and/or endpoint protection software. 2. Check your VPN settings to ensure you are able to access the local network while you are connected to your VPN. Ensure that an entry exists in the whitelist sites or trusted sites list for 192.168.32.x. 3. Ensure that an entry exists in the whitelist protocols or trusted protocols list for port 4330. 4. Ensure that an entry exists in the whitelist applications or trusted applications list for hostmgr.exe. 5. Check for web browser or TCP/IP proxy settings and ensure that the 192.168.32.x are configured to bypass the proxy server. 6. Reboot your PC. Troubleshooting 29

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
Troubleshooting
29
Symptom 3
The Verizon Mobile Broadband Manager appears sluggish or unresponsive.
Resolution
Consider the following scenario:
•
You use the VPN connection via the USB modem.
•
You Install the Enhanced App.
•
You use firewall, internet security, antivirus and/or endpoint protection
software.
Please proceed following steps.
1.
Open your local firewall, internet security, antivirus and/or endpoint
protection software.
2.
Check your VPN settings to ensure you are able to access the local
network while you are connected to your VPN. Ensure that an entry
exists in the whitelist sites or trusted sites list for
192.168.32.x
.
3.
Ensure that an entry exists in the whitelist protocols or trusted
protocols list for port
4330
.
4.
Ensure that an entry exists in the whitelist applications or trusted
applications list for
hostmgr.exe
.
5.
Check for web browser or TCP/IP proxy settings and ensure that the
192.168.32.x
are configured to bypass the proxy server.
6.
Reboot your PC.