Pantech 4G LTE USB Modem Manual - English - Page 32

Windows 7 / VistaSP2

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Windows 7 / Vista(SP2) Symptom 1 The communication between the modem and the computer stops. Additionally, a yellow exclamation mark (!) appears next to the device name in Device Manager. Resolution Consider the following scenario: • You have a computer that is running Windows 7, Windows Server 2008 R2, Windows Vista or Windows Server 2008. • You attach a USB Remote Network Driver Interface Specification (RNDIS) device to the computer through an external USB hub. • You remove the modem from the USB hub and then reattach. Please proceed by installing the Microsoft Hotfix located at the following Web site: http://support.microsoft.com/kb/2477042 Troubleshooting 31

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Troubleshooting
31
Windows 7 / Vista(SP2)
Symptom 1
The communication between the modem and the computer stops.
Additionally, a yellow exclamation mark (!) appears next to the device name
in Device Manager.
Resolution
Consider the following scenario:
•
You have a computer that is running Windows 7, Windows Server 2008
R2, Windows Vista or Windows Server 2008.
•
You attach a USB Remote Network Driver Interface Specification (RNDIS)
device to the computer through an external USB hub.
•
You remove the modem from the USB hub and then reattach.
Please proceed by installing the Microsoft Hotfix located at the following
Web site: